Joshua Tavendale
Summary
Recent Sport Management graduate from Auckland University of Technology, New Zealand, with experience in customer service, tourism operations, sport administration, and team leadership. A reliable and adaptable individual with strong communication, organisational, and problem-solving skills developed through academic study and practical experience. Proven ability to work effectively in fast-paced environments, deliver excellent customer service, and contribute positively within a team. Currently based in the United Kingdom with full rights to work and seeking an opportunity to contribute to a professional organisation while continuing to develop my skills and experience.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Guide
Off Road NZ
Rotorua
10.2025 - 06.2026
- Trained and mentored new guides on company procedures, tour delivery, and route requirements, ensuring consistent service standards across the team.
- Tailored tour commentary to suit diverse audiences, enhancing guest engagement and overall experience.
- Led customers through off-road adventure experiences while maintaining high standards of safety and professionalism.
- Performed comprehensive vehicle safety inspections before tours to ensure operational readiness and compliance.
- Coordinated equipment maintenance requirements to maximise reliability and minimise operational downtime.
- Maintained an exceptional safety record by adhering to strict operating procedures and risk management practices.
- Built strong rapport with guests, consistently delivering memorable experiences and positive customer feedback.
Intern
New Zealand Football Foundation
03.2025 - 10.2025
- Partnered with internship team members to deliver group projects and presentations to a high standard.
- Gathered and analysed information to support project recommendations and organisational objectives.
- Supported project planning and implementation activities, ensuring alignment with departmental priorities.
- Coordinated with cross-functional teams to facilitate seamless event execution and stakeholder engagement.
Summer Crew - Guide
Off Road NZ
11.2024 - 02.2025
Intern
AUT Sport
Auckland
03.2024 - 06.2024
- Supported the university football programme by assisting with training sessions, match-day preparation, and day-to-day team operations.
- Researched opportunities for university participation in local Touch Rugby competitions and assessed potential league options.
- Developed an understanding of sports administration, team management, and the operational requirements involved in running university sports programmes.
Crew Member
McDonalds Rotorua
11.2021 - 01.2024
- Delivered excellent customer service by efficiently processing orders and responding to customer enquiries in a fast-paced environment.
- Operated kitchen equipment safely and adhered to strict food safety and health and safety standards.
- Worked collaboratively with team members to maintain high standards of cleanliness and operational efficiency.
- Assisted with the training and onboarding of new team members, supporting their understanding of procedures and best practices.
Packhouse
BidFood Rotorua
11.2022 - 01.2023
- Accurately picked, packed, and dispatched orders to meet customer requirements and delivery deadlines.
- Worked collaboratively with team members to maintain efficient warehouse operations during peak periods.
- Ensured a high level of order accuracy by carefully selecting and preparing products to specification.
- Demonstrated flexibility and commitment by undertaking additional shifts to support increased seasonal demand.
Education
Bachelor - Sport and Recreation, Major in Management
Auckland University of Technology
Auckland, New Zealand 03.2023 - 10.2025
High School Diploma -
John Paul College
Rotorua, NZSkills
- Customer Service
- Team Leadership
- Health & Safety Compliance
- Stakeholder Engagement
- Event Coordination
- Sports Administration
- Problem Solving
- Time Management
- Training and Mentoring
- Adaptability
Right To Work
Location: United Kingdom
Right to Work: Valid UK Working Holiday Visa / Full Right to Work in the UK
Timeline
Guide
Off Road NZ
10.2025 - 06.2026
Intern
New Zealand Football Foundation
03.2025 - 10.2025
Summer Crew - Guide
Off Road NZ
11.2024 - 02.2025
Intern
AUT Sport
03.2024 - 06.2024
Bachelor - Sport and Recreation, Major in Management
Auckland University of Technology
03.2023 - 10.2025
Packhouse
BidFood Rotorua
11.2022 - 01.2023
Crew Member
McDonalds Rotorua
11.2021 - 01.2024
High School Diploma -
John Paul College