Joshua Smart
Redditch,Worcestershire
Summary
A graduated student with a BSc (Hons) in Sports Business Management at Manchester Metropolitan University. Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Account manager & field sales executive
Harltex
Alcester, Worcestershire
10.2024 - Current
- Coordinated key account strategies for several prominent electrical wholesalers in Europe, supervising all aspects of inbound and outbound sales increasing yearly revenue by a projected 30%.
- Facilitated nationwide client visits and meetings, showcasing new products, negotiating terms, and enhancing revenue growth.
- Cultivated robust client relationships, maintaining high levels of customer satisfaction, generating new and repeat business, alongside enduring partnerships growing our largest account 50% anually
- Developed and deploy advanced Excel sales trackers for performance monitoring, trend identification, and future sales forecasting.
- Oversaw and coordinate small internal team of admin and warehouse staff to optimise day-to-day operations.
Customer service representative
ultimate Sports Nutrition
, Warwickshire/Leicestershire
04.2025 - Current
- Cultivated strong sales and communication skills through participant engagement and brand promotion.
- Enhanced product knowledge presentation, tailoring explanations to specific audience requirements.
- Strengthened promotional skills by actively showcasing sports supplements to prospective customers.
TOUR ASSISTANT
INSPIRESPORT
Manchester, England
04.2022 - 12.2024
- Cultivated problem-solving and adaptability skills by resolving on-the-spot issues and facilitating seamless trip operations.
- Provided exceptional customer service through accompanying large groups to large sporting events across the nation, ensuring a smooth and enjoyable experience.
- Enhanced communication and organisational abilities through consistent client updates and collaboration with service providers.
CUSTOMER ASSISTANT
SIMPLY FRESH
12.2018 - 08.2021
- Delivered friendly and efficient customer service at point of sale.
- Maintained clean, organised workstations to ensure smooth operations.
- Assisted with stock management as required to optimise inventory levels.
- VOLUNTEERING AT WEBHEATH PRIMARY SCHOOL SPORTS DAY
- VOLUNTEERING AT THE MANCHESTER MARATHON - GROUP LEADER
Education
Bachelor of Science - Sport Business Management
MANCHESTER METROPOLITAN UNIVERSITY
09.2019 - 06.2024
Bachelor of Science - Sport Business Management
MANCHESTER METROPOLITAN UNIVERSITY
Manchester 09.2021 - 06.2024
Skills
- Leadership and Management experience
- Market insights generation
- Influential communication
- Multitasking efficiency
- Meeting sales targets
- Competitor intelligence gathering
- Partnership development experience
- Microsoft office suite proficiency
Timeline
Customer service representative
ultimate Sports Nutrition
04.2025 - Current
Account manager & field sales executive
Harltex
10.2024 - Current
TOUR ASSISTANT
INSPIRESPORT
04.2022 - 12.2024
Bachelor of Science - Sport Business Management
MANCHESTER METROPOLITAN UNIVERSITY
09.2021 - 06.2024
Bachelor of Science - Sport Business Management
MANCHESTER METROPOLITAN UNIVERSITY
09.2019 - 06.2024
CUSTOMER ASSISTANT
SIMPLY FRESH
12.2018 - 08.2021
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