Joshua Sharpe
Edmonton,London
Summary
Experienced in Management and Administration experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Office Manager
Bharat of London
London, ENG
04.2015 - 05.2015
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared meeting rooms and materials and recorded important information.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Screened visitors and issued badges to maintain safety and security.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Deputy Store Manager
ALDI Stores LTD
London, England
07.2019 - Current
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and the team as a whole.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Porter
Farang London
London, England
06.2019 - 07.2019
- Whilst i was in the application stage with Aldi Stores, i worked briefly as a kitchen porter in this very modern Thai restaurant in North London.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping and window-cleaning.
- Increased workplace safety by immediately reporting potential hazards.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Adhered to company safety regulations and OSHA requirements.
- Communicated with coworkers and managers about completed duties.
- Applied insecticides and released fumigants to guard against insect and rodent infestations.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Shift Manager
McDonald’s
London, England
06.2016 - 05.2019
- I worked apart of an extremely busy McDonald’s restaurant which is located very close to Arsenal FC Emirates Stadium
- I started as a crew member, where my primary focus was in the kitchen to start with before moving to the customer service end at the front of the store
- I worked hard over my first year to progress and become a crew trainer before i was singled out to become a shift leader, where my responsibilities was organising the staff and delegating jobs to ensure a efficient day to day shift which was the starting point of my progression into management
- As a shift manager, my tasks were as before, with the additional tasks being, safe and cash handling, monitoring daily sales and projections, ensuring the customer’s experience is the best possible
- I also worked on the administrative side of the job, filling spreadsheets, excel documents on a daily basis and inventory controls which was my main entrusted responsibility as the ordering manager
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- This job is where i gained my initial First Aid Certification and my Hygiene and Food Safety Certification
- I left this job when after seeking progression as a manager, which lead to my opportunity at Aldi Stores in July of 2019
IT Technical Support Intern / Cashier
Computers LTD
Newcastle upon Tyne, NET
04.2014 - 05.2015
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Maintained inventory records and documentation for equipment in database.
- Supported team needs with research and problem-solving abilities.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Installed application software and upgrades, virus protection, and drivers.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upsold products and services to increase company revenue 40% beyond targets.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Received and processed stock into inventory management system.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Participated in inventory control and loss-prevention programs to reduce shortage.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of the store.
Education
High School Diploma - ICT Level 3
Featherstone High School
City of London, LND 09.2008 - 09.2012
A Levels - English
Featherstone High School
City of London, LND 09.2008 - 09.2012
BTEC Level 3 - Applied Sciences
Featherstone High School
City of London, LND 09.2008 - 09.2012
A Level - Sociology and Economics
Featherstone High School
City of London, LND 07.2009 - 02.2011
Diploma - Further Mathematics (Practical)
Featherstone High School
City of London, LND 09.2008 - 09.2012
Skills
Friendly nature
Documentation and control
Office management
Clear oral/written communication
Administrative support
Retail operations expertise
Retail management experience
Strategic planning
Staff Management
Policies and procedures
Operations management
Coaching and mentoring
Creative problem-solving
Daily workflows
Sales expertise
Complaint resolution
Cash Handling
Technical Support
Knowledgeable with MS Word, Excel, Power Point, Teams, Zoom, Adobe Creative Package (ie Reader, Premier Pro, Photoshop)
Self-Motivated
Dependable and Responsible
Analytical and Critical Thinking
Order management
POS systems operations
Stock management
Sales growth
Human resource policies
Cost Control
First Aid Certified 2021 - 2024
Food and Hygiene Safety Certified 2018-2021, 2021-2024
Timeline
Deputy Store Manager
ALDI Stores LTD
07.2019 - Current
Porter
Farang London
06.2019 - 07.2019
Shift Manager
McDonald’s
06.2016 - 05.2019
Office Manager
Bharat of London
04.2015 - 05.2015
IT Technical Support Intern / Cashier
Computers LTD
04.2014 - 05.2015
A Level - Sociology and Economics
Featherstone High School
07.2009 - 02.2011
A Levels - English
Featherstone High School
09.2008 - 09.2012
BTEC Level 3 - Applied Sciences
Featherstone High School
09.2008 - 09.2012
Diploma - Further Mathematics (Practical)
Featherstone High School
09.2008 - 09.2012
High School Diploma - ICT Level 3
Featherstone High School
09.2008 - 09.2012