Joshua Richards
Ipswich
Summary
A motivated, reliable, and hardworking individual seeking to begin a career in retail. I have experience in working in fast-paced environments, delivering excellent customer service, and maintaining high standards of accuracy and organisation. Physically fit and flexible to to different shift patterns
Overview
14
14
years of professional experience
Work History
Handballing, Warehouse work through personnel link agency
DPD
10.2025 - Current
- Attention to Detail: Ensuring parcels are sorted correctly and delivered to the right destination.
- Physical Stamina: Handling heavy parcels and operating machinery.
- Time Management: Managing multiple tasks efficiently within a fast-paced environment.
- Attention to Safety: Following health and safety procedures while sorting parcels.
- Organizational Skills: Organizing and managing large volumes of parcels.
- Problem-Solving: Addressing issues and ensuring smooth operations.
These skills are essential for maintaining the efficiency and safety of parcel sorting operations at DPD.
Police officer
Suffolk Police
Ipswich
05.2024 - 09.2025
- Effective Communication: Ability to convey information clearly and listen actively.
- Critical Thinking: Quick decision-making in high-pressure situations.
- Problem-Solving Abilities: Identifying problems and developing effective solutions.
- Physical Fitness: Maintaining endurance and fitness for physical pursuits.
- Crisis Management: Managing high-pressure situations effectively.
- Emotional Intelligence: Understanding and managing one's emotions and those of others.
- These skills are crucial for effective law enforcement and can significantly enhance your CV's appeal to potential employers.Community Engagement: Building rapport and trust within the community.
Personal Banking Advisor
Lloyds Bank PLC
Ipswich
06.2020 - 01.2023
- Creating Financial Solutions for Personal and Business clients
- Managing My Time Effectively To Create the Best Outcome For my Clients
- Keeping up to date on Product Knowledge and Procedures and remaining compliant
- Resolving Problems and Complaints to a Satisfactory Conclusion
- Using my expertise and Cooperation with other Specialist to ensure our clients wealth grows and the business to grow
- Testing new systems and software
- Data Inputting
- Outbound and Inbound Telephony Advise
COVID Business Banking Manager
Lloyds Bank PLC
Ipswich
03.2020 - 06.2021
- Managing (COVID) Bounce Back Loans Applications
- Analysing Business Finance and Accounts
- Protecting The Business By Reporting Fraud
- ID&V checking
- Sharing Ideas and Solutions In Team meetings
- Remote Calling to Clients to ensure relevant information is captured
Customer Service Assistant (Savings Accredited)
Lloyds Bank
Ipswich
10.2012 - 10.2016
- Assisting Day to Day Banking Transactions
- Showcasing Quality Customer Service and Exceeding Expectations
- Ensuring GDPR Guidelines are Followed
- Booking and Managing Advisor Diaries
- Using Numeracy to work out currency Exchanges and Balancing Tills
Education
CeMAP level 1 and 2 - Giving Financial Mortgage Advise
London Institute of Banking and Finance
London06-2023
Honours Degree of Bachelor of Arts - Television and Film Production
University Of Portsmouth
Portsmouth06-2012
BTEC National Diploma -
Suffolk New College
Ipswich06-2009
Claydon High School - 7 GCSEs B-C including Maths and English
Police Initial training
Suffolk Police
IpswichSkills
- Order picking and packing
- Health and Safety
- Problem solving
- Teamwork
- Manual handling
- Communication skills
Hobbies and Interests
- Gym, I like to work out 3 times a week, mainly after work. The gym really does make me feel good not only physically but mentally which can cross over to a working environment as I find myself being more proactive.
- Gaming, I'm very interested in video games, mainly games that involve puzzles, they really make me think and challenge me mentally and I'm always satisfied when I finally complete them.
- Mauy Thai, I go to a local martial arts club in Ipswich. This helps me keep disciplined and fit and helps with my overall self defence.
References
References available upon request
Timeline
Handballing, Warehouse work through personnel link agency
DPD
10.2025 - Current
Police officer
Suffolk Police
05.2024 - 09.2025
Personal Banking Advisor
Lloyds Bank PLC
06.2020 - 01.2023
COVID Business Banking Manager
Lloyds Bank PLC
03.2020 - 06.2021
Customer Service Assistant (Savings Accredited)
Lloyds Bank
10.2012 - 10.2016
CeMAP level 1 and 2 - Giving Financial Mortgage Advise
London Institute of Banking and Finance
Honours Degree of Bachelor of Arts - Television and Film Production
University Of Portsmouth
BTEC National Diploma -
Suffolk New College
Claydon High School - 7 GCSEs B-C including Maths and English
Police Initial training
Suffolk Police