Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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Joshua Regan

Joshua Regan

Bolton,

Summary

Versatile operations professional with extensive experience managing daily business functions and commercial assignments. Proficient in handling cross-functional responsibilities and proactively solving problems in fast-paced environments. Recognised for building trusted internal and external relationships through clear communication, excellent organisation and dependable support.

Overview

15
15
years of professional experience
4022
4022
years of post-secondary education
1
1
Certification

Work history

Operations Manager

Northwest Aerials Limited
05.2016 - 05.2025
  • Directed daily operations to ensuring workflow efficiency and high-quality service.
  • Successfully managed multiple client portfolios through regular communication and relationship building.
  • Supervised over 50 customer and supplier accounts, monitoring invoices, purchases, and expenses.
  • Negotiated and managed commercial contracts, ensuring compliance with service-level agreements.
  • Facilitated HR functions, encompassing employee relations, leave management, and compliance documentation.

Operations Coordinator

Northwest Aerials Limited
01.2012 - 05.2016
  • Scheduled and coordinated operatives assignments in real time, responding to on-site developments.
  • Implemented new systems for improved workflow and productivity.
  • Efficiently coordinated administrative tasks to support day-to-day operations.
  • Provided direct customer and operative support to deliver successful completion of service-related issues.
  • Compiled detailed written and verbal reports, prepared service quotations, budgeted projects, and completed tender documents. c

Office Administrator | Part Time

Northwest Aerials Limited
Manchester
09.2010 - 01.2012
  • Answered over 50 daily telephone and email enquiries, ensuring excellent customer services.
  • Delivered exceptional customer support, resolving all service-related queries promptly.
  • Supported daily office functions including appointment scheduling and accounts management.
  • Completed data entry tasks accurately, ensuring error-free records were maintained.

Education

Runshaw College
09/2009 - 07.2011

St. Josephs High School
09/2004 - 07.2009

Skills

  • Excellent written, verbal and interpersonal communication
  • Outstanding customer service and Client Relationship Management
  • Time management, multitasking, and self-motivation
  • Exceptional organisational and planning skills
  • Adaptability to new technologies and processes
  • Strategic logistical coordination and workflow optimisation
  • Service Level Agreement (SLA) compliance
  • Team Leadership and Performance monitoring
  • Proficiency in Microsoft Office suite (Word, Outlook, Excel, PowerPoint)
  • Accomplished in cloud-based accounting software and Sage Accounts

Certification

Level 3 Diploma in Business Administration (Royal Open College)

References

Professional

Ashlie Ravald | Operations Manager

Northwest Aerials Limited - 0330 880 6105


Personal

Susan Tailor | Director of Education

Woodbridge Trust - 01204 318 100

Timeline

Operations Manager

Northwest Aerials Limited
05.2016 - 05.2025

Operations Coordinator

Northwest Aerials Limited
01.2012 - 05.2016

Office Administrator | Part Time

Northwest Aerials Limited
09.2010 - 01.2012

Runshaw College
09/2009 - 07.2011

St. Josephs High School
09/2004 - 07.2009

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Joshua Regan