Joshua Phillips
Wendover
Summary
Accomplished professional with extensive expertise in staff management, employee training, and guest relations. Exceptional communication and liaison skills ensure seamless operations and safety compliance. Proven track record in budgeting, finance, reservation management, and upselling strategies. Committed to driving organisational success through effective leadership and strategic planning.
Overview
5
5
years of professional experience
Work history
Supervisor
Mitchells & Butler
2023.10 - Current
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions.
- Educated new hires on vast menu options and ways to increase sales.
- Ensured all safety and sanitation regulations were followed in accordance with state and local health regulations.
- Performed opening and closing procedures and side work duties according to station rotation assignment.
Customer Assistant
Tesco, Towcester
Towcester
2022.05 - 2026.06
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Inventoried stock and requisitioned new inventory.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Plant Area Assistant
British Garden Centres, Hemel Hempstead
Hemel Hempstead
2021.05 - 2026.06
- Advised customers on plant selection and care.
- Planned garden and lawn installations with firm command of supply needs and space restrictions.
- Gathered litter and transported to proper receptacles.
- Applied herbicides and insecticides to address and reduce infestations.
Education
Level 3 National Diploma - Physcology and Forensic Science
West Herts College Watford
Watford 09/2019 - 06/2021
GCSE -
The Hemel Hempstead School
Hemel HempsteadBachelor of Science - Archaeology and Forensic Science
Exeter University
Exeter 09/2021 - 06/2024
Skills
- Communication and liaison skills
- Safety compliance
- Leadership
- Budgeting and finance
- Employee training
- Staff management
- Reservation management
- Complaint resolution
- Upselling strategies
- Guest relations
- Constructive feedback
Timeline
Supervisor
Mitchells & Butler
2023.10 - Current
Customer Assistant
Tesco, Towcester
2022.05 - 2026.06
Plant Area Assistant
British Garden Centres, Hemel Hempstead
2021.05 - 2026.06
Level 3 National Diploma - Physcology and Forensic Science
West Herts College Watford
09/2019 - 06/2021
Bachelor of Science - Archaeology and Forensic Science
Exeter University
09/2021 - 06/2024
GCSE -
The Hemel Hempstead School