I am a highly adaptable professional with a proven ability to quickly acquire new skills and deliver results through collaborative communication and independent working. I demonstrate dependable time-management, efficient organisation, and strong negotiation skills to resolve conflicts and find solutions effectively. I possess a commitment to developing these skills across a range of professional environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Mental Health Transport Assistant
Secure Care UK
Birmingham
08.2023 - 01.2026
Responsible for the safe transfer of vulnerable service users between wards, to hospital appointments and to court hearings.
Experience liaising with and maintaining relationships with key stakeholders in a business development capacity.
Personally responsible for reviewing the legal documents required for the transportation of service users, being expected to quickly identify discrepancies between documents.
It has been essential to understand and apply key legislation, specifically the Mental Health Act.
This role requires clear and firm verbal and non-verbal communication.
Patient briefings require staff to quickly absorb information regarding a service user's physical and mental medical history, as well as any potential criminal history.
In a business development capacity, I am also responsible for travelling around the country, building SecureCareUk’s reputation across multiple NHS trusts and private organisations.
Hospitality Staff positions (Managerial and non-Managerial)
ARC Hospitality Recruitment Solutions
09.2021 - 05.2023
Operated within a range of roles, in both managerial and non-managerial capacities, ensuring excellent hospitality experiences across a range of renowned venues throughout the country.
Progression into managerial roles was the result of quickly being able to prove myself as a reliable and effective team member, with the flexibility to work at any given venue, across a short period of time.
Experience includes operating as a corporate Bar Manager at the Silverstone Circuit during the 2022 F1 British Grand Prix, where I was personally responsible for liaising with corporate sponsors, in order to ensure client satisfaction, whilst also managing a food and drinks service across the weekend.
Other managerial experience within this role included operating as Executive Box Co-Manager at Villa Park throughout the 2022/23 Premier League Season.
Education
BA (Hons) -
University of Liverpool
Liverpool
09.2020 - 07.2023
A Levels -
Plantsbrook School
Birmingham
09.2018 - 06.2020
GCSEs -
Plantsbrook School
Birmingham
09.2016 - 06.2018
Skills
Strong learner
Collaborative communication
Strong IT skills
Dependable time-management
Efficient organisation
Tactful negotiation
Conflict resolution
Client care service
References
Tony Scrivens, Line Manager, 2 Castleham Road, Hastings, East Sussex, TN38 9NR, 07769998513
Sameena Begum, Former line manager, Suite 106, Guildhall Building, 12 Navigation Street, Birmingham, West Midlands, B2 4BT, 07907574701
Timeline
Mental Health Transport Assistant
Secure Care UK
08.2023 - 01.2026
Hospitality Staff positions (Managerial and non-Managerial)