Joshua Osowiecki
Stoke - On - Trent,Staffordshire
Summary
I am a highly motivated, enthusiastic and adaptive individual, bringing a unique perspective and blend of attention to detail, upholding strategic problem-solving, and strong interpersonal skills. I have been trained up to a high level via my mentor Ade who is an ex Asda Regional Operator, which has equipped me with a solid foundation in leadership, inventory management, and customer service with my most recent title being store manager. I excel in environments where precision and innovative thinking are valued.
A key focus of my approach is team upskilling and fostering success. I am committed to identifying each team member’s strengths and areas for growth, and I actively support their development through targeted training and mentorship. My goal is to build a cohesive team that not only meets but exceeds performance standards. By creating a positive and collaborative environment, I aim to enhance overall team efficiency and drive collective success. My ability to adapt and thrive in dynamic situations positions me as an asset ready to contribute effectively and lead a team to achieve exceptional results while priding myself of the accomplishments they achieve along the way to pave for a future progression path within the company for myself and those who also wish to advance.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
General store manager
The Co-Operative Food Group
Stoke - On - Trent, Staffordshire
12.2022 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Monitored health and safety measures for guaranteed compliance.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Planned revenue generation strategies designed for growth.
- Planned Rota's to maintain high service levels along side minimising payroll costs
- Organised files to support efficiency and traceability
- Guiding teams in product merchandising skills and inventory management
- Demonstrating and advancing fellow management colleagues in high level company process knowledge in order to exceed set KPI requirements
Deputy Shift Manager
Sparta Foods LTD
Stoke - On - Trent, Staffordshire
03.2022 - 11.2022
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Organised financial and operational data to help with yearly budgeting and planning.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Controlled process start-up and shut-down with adherence to documented procedures.
- Recorded daily operational data on company production logs.
Department store sales assistant
Poundland & Pep/co LTD
Stoke - On - Trent, Staffordshire
09.2021 - 03.2022
- Followed company procedures and guidelines for smooth retail operations.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained knowledge of products and features to provide recommendations to customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Requested and checked customer IDs at checkout for age-restricted products.
- Explained establishment policies to customers and offered advice on selections.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Organized front-end and window displays, applying merchandising knowledge to enhance shopping experiences
Crew member
Lemaca LTD
Stoke - On - Trent, Staffordshire
01.2021 - 08.2021
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Provided helpful, attentive sales support in order to generate positive customer feedback
- Liaised with customers to determine requirements, provide recommendations along side upselling services offered
- Managed transactions with high levels of accuracy during intense high pressure scenarios to achieve smooth till reconciliations
- Training new members of the team to adversely follow process and law abiding requirements in a way that keeps them engaged and wanting to learn more
Department store sales assistant
Poundland & Pep/co LTD
Stoke - On - Trent, Staffordshire
10.2020 - 12.2020
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Followed company procedures and guidelines for smooth retail operations.
- Support during post lockdown Christmas season (Temporary contract)
Education
NVQ Level 3 - Information Systems
NSCG
Newcastle-under-Lyme, Staffordshire 09.2020 - 06.2022
Skills
- KPI management
- Upskilling and coaching
- Sales expertise
- Dynamic leadership abilities
- Strong delegating abilities
- Team leadership and motivation
- Brand management and promotion
- Financial reporting
- Customer-facing leadership
- Communication skills
- Ability to adapt in fast changing scenarios
- Complex problem solving abilities
- Financial analysis
- Administrative support
- Forward planning and strategic thinking
- High-volume environments
- Personal scheduling/Time management
Affiliations
- Art
- Drifting and Motorsport
- Mechanical Projects
Certification
BIIAB - LEVEL 2 AWARD FOR PERSONAL ALCHOHOL LICENCE HOLDERS - 28/06/2024
QUALIFICATION NUMBR - 603/2468/5 C0012128
Timeline
General store manager
The Co-Operative Food Group
12.2022 - Current
Deputy Shift Manager
Sparta Foods LTD
03.2022 - 11.2022
Department store sales assistant
Poundland & Pep/co LTD
09.2021 - 03.2022
Crew member
Lemaca LTD
01.2021 - 08.2021
Department store sales assistant
Poundland & Pep/co LTD
10.2020 - 12.2020
NVQ Level 3 - Information Systems
NSCG
09.2020 - 06.2022
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