JOSHUA OFUDJE
Operations Supervisor
Bradford
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Operations Supervisor
Amazon
11.2022 - Current
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Monitored front areas so that questions could be promptly addressed.
- Developed strong relationships with drivers to better understand their requirements and tailor services accordingly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Supported the development of strong culture of health and safety practices with the warehouse.
- Assisted the shift manager in analyzing and and understanding the reasons behind success and failure in meeting departmental and Delivery Station goals.
- Demonstrated problem solving skills.
- Passionate about learning and committed to continual improvement.
Social Media Manager(Freelancer)
Smart Innovava
06.2018 - 06.2022
- Reviewed social media analytics to gauge content success
- Coordinated promotions and marketing messaging through strong relationships with Marketing team
- Studied and employed various well-suited social media channels to create organic client communities
- Planned and coordinated posts for high-quality content creation
- Maximized audience reach and boosted sales using various platforms
- Built strong business relationships and developed wide-reaching professional network
- Used consumer analytics and market research to draw insight and inform actions and decisions
- Worked with clients to develop project goals and establish timelines and budgets
- Trained Big/small Business owners on how to enhance sales
- Solved all ads related issues on Facebook/Instagram
- Sales/Negotiation
- Meeting deadlines.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased customer engagement through social media.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Led team meetings and training sessions, fostering collaboration among team members for optimal results in social media management tasks.
Education
Bachelor of Science - Social Sciences
Delta State University
Abraka, Delta 04.2001 - 04.2014
Skills
Task Delegation
Multitasking Abilities
Operations Management
Effective Communication
Customer Service
Analytical Skills
Interpersonal Skills
Adaptability
Coaching and Mentoring
Warehouse Operations
Marketing
Problem-Solving
Timeline
Operations Supervisor
Amazon
11.2022 - Current
Social Media Manager(Freelancer)
Smart Innovava
06.2018 - 06.2022
Bachelor of Science - Social Sciences
Delta State University
04.2001 - 04.2014