Summary
Overview
Work history
Education
Skills
Timeline
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Joshua McDonagh

Dudley,West Midlands

Summary

Reliable, adaptable worker with 4+ years’ experience in fast-paced customer service and team environments. Known for strong work ethic, attention to detail, and ability to stay calm under pressure. Balancing part-time work with university studies has built resilience, time management, and prioritisation skills. Open to flexible, shift-based work while pursuing long-term career goals.



Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work history

Referee

Birmingham FA
Birmingham, West Midlands
09.2023 - Current
  • Interacted professionally with team captains for effective communication during matches.
  • Officiated local football matches both at youth and adult level.
  • Maintained discipline and professionalism in high-pressure situations.
  • Utilised knowledge of sport rules to make unbiased decisions during matches.
  • Promoted safety and safeguarding with strict adherence to sporting codes and guidelines.

Crew member

McDonald's
Halesowen, Dudley
07.2021 - Current
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Recognised with Employee of the Month in August 2024 and subsequently offered promotion in September 2024.

Education

Bachelor of Science - Sport, Exercise and Health Sciences

University of Birmingham
Birmingham
09.2022 - 06.2025

Higher National Diploma - Sport and Exercise Science

Dudley College of Technology
Dudley
09.2019 - 06.2022

GCSEs -

The Link Academy
Dudley
09.2014 - 06.2019

Skills

  • Mental toughness
  • Interpersonal communication
  • Positive attitude
  • Communication proficiency
  • Hospitality and customer service
  • Microsoft Excel
  • SPSS
  • Safeguarding training

Timeline

Referee

Birmingham FA
09.2023 - Current

Bachelor of Science - Sport, Exercise and Health Sciences

University of Birmingham
09.2022 - 06.2025

Crew member

McDonald's
07.2021 - Current

Higher National Diploma - Sport and Exercise Science

Dudley College of Technology
09.2019 - 06.2022

GCSEs -

The Link Academy
09.2014 - 06.2019

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Joshua McDonagh