Joshua McDonagh
Dudley,West Midlands
Summary
Reliable, adaptable worker with 4+ years’ experience in fast-paced customer service and team environments. Known for strong work ethic, attention to detail, and ability to stay calm under pressure. Balancing part-time work with university studies has built resilience, time management, and prioritisation skills. Open to flexible, shift-based work while pursuing long-term career goals.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Referee
Birmingham FA
Birmingham, West Midlands
2023.09 - Current
- Interacted professionally with team captains for effective communication during matches.
- Officiated local football matches both at youth and adult level.
- Maintained discipline and professionalism in high-pressure situations.
- Utilised knowledge of sport rules to make unbiased decisions during matches.
- Promoted safety and safeguarding with strict adherence to sporting codes and guidelines.
Crew member
McDonald's
Halesowen, Dudley
2021.07 - Current
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Handled high-pressure situations calmly providing solutions promptly.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Recognised with Employee of the Month in August 2024 and subsequently offered promotion in September 2024.
Education
Bachelor of Science - Sport, Exercise and Health Sciences
University of Birmingham
Birmingham 2022.09 - 2025.06
Higher National Diploma - Sport and Exercise Science
Dudley College of Technology
Dudley 2019.09 - 2022.06
GCSEs -
The Link Academy
Dudley 2014.09 - 2019.06
Skills
- Mental toughness
- Interpersonal communication
- Positive attitude
- Communication proficiency
- Hospitality and customer service
- Microsoft Excel
- SPSS
- Safeguarding training
Timeline
Referee
Birmingham FA
2023.09 - Current
Bachelor of Science - Sport, Exercise and Health Sciences
University of Birmingham
2022.09 - 2025.06
Crew member
McDonald's
2021.07 - Current
Higher National Diploma - Sport and Exercise Science
Dudley College of Technology
2019.09 - 2022.06
GCSEs -
The Link Academy
2014.09 - 2019.06