JOSHUA MATHESON

• Deliver in-person and phone-based customer service, assisting with purchases, lay-bys, and buyback extensions in a high-traffic retail environment
• Manage the store’s eBay account end-to-end: researching, listing, pricing, packaging, and dispatching items with a strong focus on customer satisfaction
• Boosted the eBay account’s performance through improved listing quality, fewer dispatch errors, and consistently positive buyer reviews
• Create and update price tags with accurate descriptions, adjust pricing based on market trends, and support storewide monthly sales targets
• Buy in a wide range of second-hand goods, assessing quality, value, and resale potential while applying product knowledge to negotiate and close purchases
• Maintain security awareness, including identifying counterfeit goods and verifying customer ID for pawnbroking compliance
• Operate the retail POS system, handle cash/card transactions, and support day-to-day store operations in a fast-paced team environment

• Cashing up tills;
• Cleaning and keeping the shop presentation to a high standard;
• Stocking up the shelves and keeping the shop full with our stock;
• Handling deliveries;
• Serving customers on a regular basis on the tills;
• Promoting the team values and goals of Spar;

Promoted to Team Leader in October 2022

• Counting the scratch cards as a regular priority;
• Opening the shop up and inserting the tills upon opening;
• Shift management;
• Doing CCTV checks when required;
• Training new staff;

• Cashing up tills;
• Interacting with customers;
• Collecting donations and preparing them for resale;
• Upholding the values of Bernardos;