Summary
Overview
Work history
Education
Skills
Timeline
Generic

JOSHUA MATHESON

Saltash,Cornwall

Summary

Experienced Sales Assistant dedicated to providing excellent customer service. Organised, detail oriented, and a self motivated. Eager to join a progressive organisation where my knowledge of retail and passion for the industry can serve as a guiding light.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Customer Service Assistant

Cash Converters
Plymouth, Devon
2025.03 - Current
  • Deliver in-person and phone-based customer service, assisting with purchases, lay-bys, and buyback extensions in a high-traffic retail environment
  • Manage the store’s eBay account end-to-end: researching, listing, pricing, packaging, and dispatching items with a strong focus on customer satisfaction
  • Boosted the eBay account’s performance through improved listing quality, fewer dispatch errors, and consistently positive buyer reviews
  • Create and update price tags with accurate descriptions, adjust pricing based on market trends, and support storewide monthly sales targets
  • Buy in a wide range of second-hand goods, assessing quality, value, and resale potential while applying product knowledge to negotiate and close purchases
  • Maintain security awareness, including identifying counterfeit goods and verifying customer ID for pawnbroking compliance
  • Operate the retail POS system, handle cash/card transactions, and support day-to-day store operations in a fast-paced team environment

Sales Assistant

Spar
Saltash
2019.11 - 2025.03
  • Cashing up tills;
  • Cleaning and keeping the shop presentation to a high standard;
  • Stocking up the shelves and keeping the shop full with our stock;
  • Handling deliveries;
  • Serving customers on a regular basis on the tills;
  • Promoting the team values and goals of Spar;

Promoted to Team Leader in October 2022

  • Counting the scratch cards as a regular priority;
  • Opening the shop up and inserting the tills upon opening;
  • Shift management;
  • Doing CCTV checks when required;
  • Training new staff;

Sales Assistant (Volunteer)

Bernardos
Saltash, Cornwall
2018.12 - 2019.10
  • Cashing up tills;
  • Interacting with customers;
  • Collecting donations and preparing them for resale;
  • Upholding the values of Bernardos;

Education

NVQ Level 1 - Level 1 Maths

Link Into Learning
Saltash, Cornwall
2018.09 - 2019.11

GCSEs - GCSEs

Brighton Aldridge Community Academy
Brighton, Brighton and Hove
2010.09 - 2015.07

Skills

  • Serving customers exemplifies that I have good communication skills and that I have built up positive relationships with regular customers Due to cashing up tills and handling money, I am able to show that I’m trustworthy and able to follow processes Throughout my time at Spar and Cash Converters, I developed the ability to solve problems in a calm and mature manner For example, when deliveries arrived with missing stock, I was motivated to find a solution which best fit the organisation Upon becoming Team Leader, my level of responsibility increased For example, I was trusted with opening up and closing the shop, managing colleagues and ensuring that the shop met health and safety regulations

Timeline

Customer Service Assistant

Cash Converters
2025.03 - Current

Sales Assistant

Spar
2019.11 - 2025.03

Sales Assistant (Volunteer)

Bernardos
2018.12 - 2019.10

NVQ Level 1 - Level 1 Maths

Link Into Learning
2018.09 - 2019.11

GCSEs - GCSEs

Brighton Aldridge Community Academy
2010.09 - 2015.07
JOSHUA MATHESON