Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Joshua Markwell

Ipswich,Suffolk

Summary

Dedicated professional with a strong foundation in customer service excellence and leadership competence. Demonstrates expertise in first aid and emergency operations, team motivation, and new member of staff training. Known for reliability, punctuality, and trustworthiness, with proven skills in cash handling operations. Committed to continuous learning and career progression while fostering a collaborative team environment.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work history

Personal Shopper

Tesco
Ipswich
06.2024 - 05.2025
  • Currently work on the online shopping department, I work enthusiastically and efficiently to stay above the target pick rate whilst picking the contents which the customers requested and packing it to a level of quality which they would expect from us

Keyholder Supervisor

Buzz Bingo
Ipswich
12.2016 - 06.2024
  • Demonstrated excellent product knowledge to assist customers with purchases.
  • Enhanced customer satisfaction through prompt and professional service.
  • Identified potential risks and mitigated them through proactive measures.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Trained new callers on protocols and procedures, streamlined operational efficiency.
  • Engaged audience with jovial and captivating commentary for enhanced entertainment value.
  • Updated daily records of games conducted, aided in administrative tasks.

Waiter

Copple's Café
01.2010 - 01.2016
  • During my time at Copple's Cafe, I was studying at college so worked part time
  • I was responsible for welcoming customers, taking orders and cleaning tables
  • Cash handling was a big part of my day-to-day activities

Education

Level 2 NVQ - Painting and decorating

Suffolk New College
Ipswich, Suffolk
09.2010 - 06.2012

High School - Maths, English and Science, BTEC Sport

Stoke High School
Ipswich, Suffolk
09.2005 - 06.2010

Skills


  • First aid and emergency operations
  • Customer services excellence
  • Leadership competence
  • Team motivation
  • Leadership influence
  • New Member Of Staff Training
  • Team building
  • Reliable and punctual
  • Trustworthy and honest
  • Cash Handling Operations
  • Eager To Learn And Progress Further

Custom

  • Season ticket holder at Ipswich Town
  • Spending time with friends and family
  • DIY / Decorating

Timeline

Personal Shopper

Tesco
06.2024 - 05.2025

Keyholder Supervisor

Buzz Bingo
12.2016 - 06.2024

Level 2 NVQ - Painting and decorating

Suffolk New College
09.2010 - 06.2012

Waiter

Copple's Café
01.2010 - 01.2016

High School - Maths, English and Science, BTEC Sport

Stoke High School
09.2005 - 06.2010

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Joshua Markwell