Joshua Markwell
Ipswich,Suffolk
Summary
Dedicated professional with a strong foundation in customer service excellence and leadership competence. Demonstrates expertise in first aid and emergency operations, team motivation, and new member of staff training. Known for reliability, punctuality, and trustworthiness, with proven skills in cash handling operations. Committed to continuous learning and career progression while fostering a collaborative team environment.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Personal Shopper
Tesco
Ipswich
2024.06 - 2025.05
- Currently work on the online shopping department, I work enthusiastically and efficiently to stay above the target pick rate whilst picking the contents which the customers requested and packing it to a level of quality which they would expect from us
Keyholder Supervisor
Buzz Bingo
Ipswich
2016.12 - 2024.06
- Demonstrated excellent product knowledge to assist customers with purchases.
- Enhanced customer satisfaction through prompt and professional service.
- Identified potential risks and mitigated them through proactive measures.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Trained new hires and set up mentoring relationships to drive team performance.
- Trained new callers on protocols and procedures, streamlined operational efficiency.
- Engaged audience with jovial and captivating commentary for enhanced entertainment value.
- Updated daily records of games conducted, aided in administrative tasks.
Waiter
Copple's Café
2010.01 - 2016.01
- During my time at Copple's Cafe, I was studying at college so worked part time
- I was responsible for welcoming customers, taking orders and cleaning tables
- Cash handling was a big part of my day-to-day activities
Education
Level 2 NVQ - Painting and decorating
Suffolk New College
Ipswich, Suffolk 2010.09 - 2012.06
High School - Maths, English and Science, BTEC Sport
Stoke High School
Ipswich, Suffolk 2005.09 - 2010.06
Skills
- First aid and emergency operations
- Customer services excellence
- Leadership competence
- Team motivation
- Leadership influence
- New Member Of Staff Training
- Team building
- Reliable and punctual
- Trustworthy and honest
- Cash Handling Operations
- Eager To Learn And Progress Further
Custom
- Season ticket holder at Ipswich Town
- Spending time with friends and family
- DIY / Decorating
Timeline
Personal Shopper
Tesco
2024.06 - 2025.05
Keyholder Supervisor
Buzz Bingo
2016.12 - 2024.06
Level 2 NVQ - Painting and decorating
Suffolk New College
2010.09 - 2012.06
Waiter
Copple's Café
2010.01 - 2016.01
High School - Maths, English and Science, BTEC Sport
Stoke High School
2005.09 - 2010.06