Summary
Overview
Work history
Education
Skills
Certification
Positions of Responsibility
Interests
References
Timeline
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Joshua Malcolm

Summary

A motivated and ambitious BSc Human Geography graduate from the University of Manchester (2:1 Honours) with strong communication, teamwork, and leadership skills. The ability to adapt and apply knowledge in fast-paced environments has contributed to meaningful contributions in both professional and academic settings. Highly skilled in customer service with a strong ability to foster effective working relationships. This experience has led to a high level of autonomy in managing workloads. Committed to continuous career development, enhancing skill set, and adding value to any organization.

Overview

8
8
years of professional experience
21
21
years of post-secondary education
1
1
Certification

Work history

Account and Service Coordinator

McBride Tool Services
09.2024 - 03.2025
  • Manage inventory, organising incoming and outgoing stock
  • Process sales orders for key account customer and the general public
  • Organise transport logistics of over machines
  • Maintain accurate records of invoices, reports and purchases
  • Liaise with suppliers and service teams to ensure efficient completion of warranty claims and orders
  • Work closely with senior management to maintain strong working relationships with key account holders and suppliers

Industrial Pipefitting Contractor

PE3 Pipeline Services
06.2021 - 09.2024
  • Performed fabrication, assembly and testing of pipe systems and components
  • Utilised specialised tools to accurately measure and fit pipelines
  • Adhered to strict safety procedures and company regulations
  • Worked as part of the Strategic Pipeline Alliance in combating climate change

Retail Sales Assistant

Screwfix Ltd
10.2018 - 03.2020
  • Provided excellent customer service by resolving inquiries efficiently
  • Promoted sales through engagement and product demonstrations
  • Managed inventory using company systems to enhance efficiency

Warehouse Operative

PE3 Pipeline Services
06.2017 - 09.2017
  • Organised and stocked a range of equipment and materials
  • Identified ways to improve efficiency in operations and implemented process changes
  • Dealt with customer enquiries on pricing and invoices

Education

BSc - Geography

University of Manchester
09.2020 - 05.2024

A Levels - Geography, Sports Science, Biology

Grosvenor Grammar School
09.2013 - 05.2019

AS Levels - Geography, Sports Science, Biology, Business Studies

Grosvenor Grammar School
09.2013 - 05.2019

GCSE - English Language, Maths, 11 others

Grosvenor Grammar School
09.2013 - 05.2019

Skills

Strong Written & Verbal Communication

  • An effective communicator with experience in customer relations, teamwork, and essay writing

Fast Learner & Adaptable

  • Constantly seeking opportunities to develop and enhance skills Engages in review processes and continuous learning to expand working knowledge

Ambitious & Goal-Driven

  • Highly motivated in pushing both personal and team performance, achieving multiple sporting accomplishments This competitive mindset has been utilized to streamline working processes and ensure targets are met

Technical Skills

  • Proficient in Microsoft Office and experienced with CRM and inventory systems

Time Management & Meeting Deadlines

  • Successfully managed workloads under pressure in both academic and professional environments

Qualitative Research & Analysis

  • Skilled in gathering and analyzing large sets of qualitative data Experience conducting interviews and discourse analysis during dissertation research

Leadership & Teamwork

  • Demonstrated leadership as school rugby captain and committee member of the University Rugby League Club, driving teams to strive for success

Certification

  • CSR Card (Green)
  • PPI Trained
  • First aid/defibrillator trained

Positions of Responsibility

University of Manchester Rugby League Club – Kit Secretary 

(09/2021 – 05/2024)

  • Organized the playing kit and equipment for over 50 players for 3 years.
  • Coordinated with the university and other members of clubs committee over the running of the club.
  • Ensured the club fostered a culture of inclusivity as a senior member.


UOM Women’s Rugby League Club – Assistant Coach 

(11/2022 – 03/2023)

  • Organised and ran training sessions.
  • Communicated ideas between team and coaching staff.
  • Collaborated with head coach over training schedule.


Grosvenor Grammar School – 6th Form Prefect 

(09/2018 – 06/2019)

  • Mentored first year students, helping to integrate them into the school.
  • Coordinated a school handball tournament for GCSE students.
  • Oversaw sporting decisions surrounding 1st XV rugby team.


Grosvenor Grammar School – Under 15s Rugby Coach 

(092018 – 04/2019)

  • Organised and conducted weekly training sessions for 25 young athletes.
  • Provided individual coaching and mentorship.
  • Ensured safety and adherence to rugby regulations

Interests

Ecommerce 

  • Created and optimised product listings.
  • Implemented effective pricing strategies.
  • Provided excellent customer service (Over 200 5-star reviews).


Sports 

  • Represented University of Manchester Rugby League 1st XIII Team for 4 years
  • Represented school at Rugby (Captain), Athletics (District Finalist) and Cross Country.
  • Representative rugby player at youth age groups.


Travelling

  • 2016. After my GCSEs I was fortunate enough to be selected to go on a rugby tour across South Africa. It provided a great opportunity to meet new people and explore different cultures.
  • 2022. During the summer I travelled through Asia with a group of friends to places I hadn’t previously visited which reignited my desire to carry on seeing more of the world

References

References available upon request

Timeline

Account and Service Coordinator

McBride Tool Services
09.2024 - 03.2025

Industrial Pipefitting Contractor

PE3 Pipeline Services
06.2021 - 09.2024

BSc - Geography

University of Manchester
09.2020 - 05.2024

Retail Sales Assistant

Screwfix Ltd
10.2018 - 03.2020

Warehouse Operative

PE3 Pipeline Services
06.2017 - 09.2017

A Levels - Geography, Sports Science, Biology

Grosvenor Grammar School
09.2013 - 05.2019

AS Levels - Geography, Sports Science, Biology, Business Studies

Grosvenor Grammar School
09.2013 - 05.2019

GCSE - English Language, Maths, 11 others

Grosvenor Grammar School
09.2013 - 05.2019
Joshua Malcolm