Joshua Locke

My responsibilities as a waiter at Umberto's Restaurant included taking customer orders, calculating bills, assisting the chef in the kitchen and cleaning the premises.

As a waiter, I learnt to adapt quickly and calmly to unexpected changes. This involved responding to changes of order and accommodating customers with physical disabilities.

I can engage with customers in an approachable and friendly manner; broaching them to discuss any queries or difficulties they may have.

I remain focused and calm in a bustling work environment.

During my two years with ASDA I gained experience in five departments.

• Kiosk and customer services
• Bakery
• Shelf stacking
• Self-scan
• Pizza-making

This gave me a rounded understanding of how supermarkets operate and taught me a number of transferable skills, including

• Remedying employee and customer conflicts through calm, collected discussion and sympathetic understanding.
• Multi-tasking and excellent time management, which enabled me to meet the needs of multiple departments.

My work at Tesco Dundas St was predominantly customer-facing - allowing me to develop communication skills appropriate to customers with diverse needs, dispositions and cultures.