Joshua Lawton

• Managing a set database of customers from around the world, keeping regular contact with each customer via phone, email and message.
• Maintaining a very good relationship with customers, with a high level of trust
• Guiding my customer to products that suits the needs of their customer (the end user)
• Identify new business leads to add to my portfolio
• Using my in depth knowledge of our (vast) product range to select products best suited to my individual customer based on their business needs.
• Bering a strong communicator both on the phone, and within the office.
• Attend and exhibit annually at the IWA Outdoor Classics Show in Germany

Other roles, not sales related, that were managed solely by me:

• I was in charge of the planning and operation of our warehouse relocation. This included things such as hiring temporary and permanent workers (at both ends), organising the transport of stock. In the 7 years I have been at this company we have moved warehouse twice. I was in charge of both moves.
• Manage incoming wholesale account applications, approving them, and distributing them between the sales team
• Adjusting and controlling stock coming to and from the Warehouse sites, and the office
• Covering my colleague in accounts when she is on holiday. This includes invoicing, taking payments, issuing Purchase Orders, chasing monies for overdue statements.
• Keeping the office stationery / supplies stocked.
• Running stock reports each week

• Managing stock by verifying and updating inventory levels.
• Leading a team of up to 20 people ensuring not only an efficient workplace, but a positive one too.
• Directly managing the simultaneous operations happening every day, including Picking, Packing, Container Unloading, Stock Management, Haulage Pick Ups and more.
• Managing the upkeep of the 16,000 Sq.ft warehouse building both internally and externally.
• Ensuring all annual procedures are carried out such as PAT testing, Forklift Servicing and more.
• Communicating with customers regarding delivery related queries.
• Giving regular training sessions to new + existing staff, making sure they are up to date with warehouse systems and procedures.

• Used automated testing methods to carefully diagnose vehicle faults.
• Diagnose vehicle faults using both knowledge and computer diagnostic equipment.
• Carry out routine servicing according to each individual schedule.
• Checking the diary for future jobs, and speaking with parts suppliers to ensure we are stocked with the necessary parts.