Joshua Lawal
Hoo,Kent
Summary
A highly skilled professional with exceptional interpersonal and organisational skills, adept at resolving disputes tactfully and delivering quality customer service. Demonstrates strong analytical abilities and effective communication, complemented by sales and negotiation expertise. Committed to fostering a team-oriented environment while maintaining patience and concentration in problem-solving scenarios.
Overview
16
16
years of professional experience
Work history
Photographer
Gbedu Entertainment
10.2022 - Current
- Excelled in capturing candid moments preserving authenticity of events and emotions.
- Streamlined workflow by maintaining and organising equipment effectively.
- Offered consultation services to clients aiding them in making informed decisions regarding shoot themes and styles.
- Edited photos using software like Adobe Photoshop ensuring delivery of best possible prints for clients.
- Established strong relationships with clients based on trust and reliability leading to repeat business.
- Enhanced client satisfaction by consistently delivering high-quality photographs.
Data Management Analyst
EasyJet PLC
01.2022 - 10.2022
- Reporting into the Head of Data Management in my capacity as data management lead, I am contributing to shaping the vision of EasyJet to be the most data driven Trust through sophisticated use of data.
- Established and governed an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities.
- Rolled out an enterprise-wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organisation behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture.
- Defined roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets.
- Served as a liaison between Business SMEs, Functional areas and technology to ensure that data related business requirements for managing data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning.
- Developed & maintained inventory of the enterprise information maps, including authoritative systems, owners.
- Facilitated the development and implementation of data quality standards and adoption requirements across the enterprise.
- Defined indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements.
- Co-ordinated resolution of data quality issues escalated from Business and Functional areas.
- Guided the business through data governance concepts, explaining the benefits of data governance policies and procedures.
- In conjunction with the business and IT, provided progress reports to management and oversaw periodic updates to the Data Governance Roadmap.
- Ensured data lineage is understood and data integrity is maintained in developed solutions.
- Contributed to the design of the Master Data Management programme to ensure data and metadata can be mastered accurately.
- Led the implementation of data quality reporting using the dimensions of data quality and worked with the Data Architecture team to deliver a Data Quality framework.
Housing Officer
Peabody Trust
10.2019 - 01.2022
- Working as a housing officer, I am responsible for logging housing management enquires and acting as the first point of contact for all customers contacting Peabody on all aspects of services that we provide. My role is to provide appropriate advice and information via telephone, email, webchat or in writing. Providing high standards of customer care and service delivery in an environment where customers may display aggressive behaviour.
- Duties
- . Tenancy management enquires, such as reporting ASB and domestic abuse and triaging the cases.
- . Taking calls in relation to successions, mutual exchange, subletting reports and notifcation of death.
- . Dealing with estate service issues such as fly tipping, abandoned vehicles, issues with cleaning and gardening contractors reporting all problems to the neighbourhood managers.
- . Following the complaints procedure and logging all complaints appropriately.
- . Ensuring all problems are resolved promptly and brought to a satisfactory conclusion.
- . Dealing with rent balance enquires and taking payments, setting up and amending direct debits and taking payments over the phone.
- . Working with different departments and stakeholders.
Property Manager Trainee Sales and Lettings Negotiator
Omega Property Services
10.2018 - 10.2019
- Working at Omega Property Service, my typical responsibilities include
- Dealing with all incoming inquiries effectively, building a rapport with new clients to find out their property requirements.
- Promoting other potential properties to new applicants and building and maintaining a professional relationship by keeping weekly contact.
- Promoting Omega’s values and unique selling points to Potential Vendors.
- Promoting Omega’s independent financial advisor services to new and existing applicant’s generating new business.
- Booking and conducting viewings and valuations.
- Negotiating offers between all parties.
- Sales Progression: Liaising with Landlords, Vendors, Solicitors, Buyers and Tenants.
- Canvassing for New Business Daily in and around the local area.
Customer Service Assistant – Checkout Assistant
J Sainsbury’s Plc
05.2015 - 02.2018
- My daily responsibilities involve working towards targets and deadlines in fast-paced environment and delivering quality and friendly interaction with customers face to face and over the phone. Answering customers’ general queries about products is a necessity, so I always make sure I keep up to date with any important information (allergy information and nutritional facts) to meet customers at the point of their needs. Being attentive to detail and alert is important, as customers are happy when the checkout experience is smooth and efficient and I always worked hard towards this. Working in the customer service has taught me the importance of teamwork, it has helped identify my strengths and weakness within a team and given me the opportunity to help others where they are not their strongest or encourage and support those who are doing well. It has helped me find my voice and vocalise ideas which were beneficial for improving the service I provided.
Store Warehouse Operative
Marks and Spencer
08.2014 - 04.2015
- My role included loading and unloading products, ensuring I handled items with care. Working towards targets and deadlines was an important aspect of the job and this helped me to improve my timekeeping and organizational skill vastly.
- Reasons for leaving: Started new job at Sainsbury’s
Sales Assistant
Great Treat Cash and Carry
10.2011 - 12.2012
- My role included dealing with customers’ enquiries and complaints in a helpful manner in line with Company standards as well as being well informed about promotional offers and pricing. I developed my organisational skills by prioritising tasks I had been given, I anticipated and addressed customers’ needs, consistently checking any requirements they had.
- Reason for leaving: Redundancy
Church Office Assistant
RCCG COHG
01.2010 - 10.2011
- At RCCG, I was an Office Assistant responsible for providing a warm, helpful front of house to members and employees. My role also included dealing with member enquiries in a helpful manner, responding to emails promptly and ensuring all relevant paperwork is passed on to the right staff members. My role also included
- Conducting reports in excel for figures, prepared invoices and recorded details of financial transactions made.
- Promoting RCCG values, allocating new members to the correct member groups in the church.
Education
BA - Business
University of Coventry
BTEC Level 3 Diploma - Engineering
Mid Kent College Medway
BTEC Level 2 Diploma - IT
Mid Kent College Medway
12 GCSE’s - A-C
Saint Georges C of E School
Skills
- Great Interpersonal skills
- Team orientated
- Able to Resolve disputes tactfully
- Quality customer service
- Organisational skills
- Analytical skills
- Ability to effectively communicate
- Sales and Negotiation skills
- Problem solving
- Patience and concentration
Custom
available on request
Timeline
Photographer
Gbedu Entertainment
10.2022 - Current
Data Management Analyst
EasyJet PLC
01.2022 - 10.2022
Housing Officer
Peabody Trust
10.2019 - 01.2022
Property Manager Trainee Sales and Lettings Negotiator
Omega Property Services
10.2018 - 10.2019
Customer Service Assistant – Checkout Assistant
J Sainsbury’s Plc
05.2015 - 02.2018
Store Warehouse Operative
Marks and Spencer
08.2014 - 04.2015
Sales Assistant
Great Treat Cash and Carry
10.2011 - 12.2012
Church Office Assistant
RCCG COHG
01.2010 - 10.2011
BTEC Level 2 Diploma - IT
Mid Kent College Medway
BA - Business
University of Coventry
BTEC Level 3 Diploma - Engineering
Mid Kent College Medway
12 GCSE’s - A-C
Saint Georges C of E School
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