Joshua Kyle
Hinckley,Leicestershire
Summary
Motivated and reliable shift manager with experience leading teams in a fast-paced environment at McDonald's. Dedicated professional with a proactive approach and strong leadership qualities. Proficient in team management, problem-solving and maintaining high operational standards, combined with excellent communication and organisational skills. Confident working under pressure and committed to delivering excellent customer experiences. Looking to develop current leadership and management skills as well as the opportunity to learn new skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Shift manager
McDonald's
Hinckley, Leicestershire
2021.10 - Current
- Supervise staff during busy shifts and ensure smooth daily operations.
- Support team members with training and guidance.
- Handle customer enquiries and resolve complaints professionally.
- Maintain health, safety and cleanliness standards.
- Manage cash handling and closing procedures.
- Monitor stock levels and assist with deliveries.
- Work effectively under pressure in a fast-paced environment.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Streamlined operations by implementing efficient work procedures.
- Minimised downtime with proactive equipment maintenance checks.
- Coordinated with team members for seamless shift transitions.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Education
GCSEs - Maths
North Warwickshire and South Leicestershire college
Nuneaton, Warwickshire 2021.09 - 2022.06
Functional Skills - English
North Warwickshire and South Leicestershire College
Nuneaton, Warwickshire 2021.09 - 2022.06
Skills
- Team leadership
- Initiative taking
- Equipment Maintenance
- Customer service
- Communication skills
- Problem solving
- Cash handling
- Time management
- Teamwork
- Ability to work under pressure
- Food safety awareness
- First aid trained
- Reliable and punctual
- Attention to Detail
- Conflict Resolution
References
References available upon request.
Timeline
Shift manager
McDonald's
2021.10 - Current
GCSEs - Maths
North Warwickshire and South Leicestershire college
2021.09 - 2022.06
Functional Skills - English
North Warwickshire and South Leicestershire College
2021.09 - 2022.06