Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Joshua Koffman

Manchester

Summary

Highly organized and team-oriented professional with strong experience in administration, customer service and operations. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Quality Control Inspector

Autoscan
01.2024 - 03.2024
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Evaluated supplier materials against established specifications, ensuring adherence to high-quality standards throughout the supply chain.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Dry End Operator

Georgia Pacific
09.2023 - 01.2024
  • Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
  • Played an essential role in a cohesive team, contributing to surpassing production, waste reduction, quality, and safety goals.
  • Demonstrated precision in cutting drywall to exact specifications, consistently meeting or exceeding quality standards, which streamlined the review process and reduced rework.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.

Production Machine Operator

Kauffman Engineering
09.2022 - 05.2023
  • Demonstrated expertise in reading and interpreting complex blueprints and diagrams.
  • Operated and maintained a CLS-327 wire cutting machine, ensuring optimal performance and adherence to strict health and safety regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Transaction Specialist

BlueStar Retirement Services Inc.
10.2019 - 08.2022
  • Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
  • Reconciled account balances accurately on a monthly basis, ensuring timely resolution of discrepancies and maintaining the integrity of financial records.
  • Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
  • Enhanced client satisfaction by efficiently processing transactions and addressing inquiries.
  • Contributed to the development of training materials for new hires, ensuring they were well-equipped for success in their roles.

Participant Services Representative

Bluestar Retirement Services
03.2019 - 10.2019
  • Balanced multiple priorities in a fast-paced environment, demonstrating adaptability and exceptional time management skills to meet deadlines consistently.
  • Monitored participant feedback for patterns or recurring issues, providing insights for continuous improvement initiatives within the organization.
  • Acted as a liaison between participants and internal departments, coordinating efforts to address specific client needs or concerns effectively.
  • Handled high call volumes efficiently, maintaining professionalism under pressure while meeting performance targets.
  • Assisted clients with account maintenance tasks, improving overall account management efficiency.

Site Manager

IST Management Services
04.2017 - 02.2019
  • Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
  • Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
  • Conducted regular safety audits of the workspace, identifying potential hazards and implementing corrective actions as needed.
  • Streamlined mailroom operations by implementing efficient sorting and distribution processes.
  • Established strong working relationships with courier services providers to ensure reliable and efficient delivery of packages.

Education

High School Diploma -

Meadowcreek High School
Atlanta, Georgia
05.2015

Skills

  • Account Management
  • Logistics Management
  • Database Administration
  • Time Management
  • Microsoft Office
  • Quality Assurance
  • Analytical Thinking
  • Adaptability

References

Available upon request

Hobbies and Interests

I spend most of my free time building computers, playing video games, reading, and travelling.

Timeline

Quality Control Inspector

Autoscan
01.2024 - 03.2024

Dry End Operator

Georgia Pacific
09.2023 - 01.2024

Production Machine Operator

Kauffman Engineering
09.2022 - 05.2023

Transaction Specialist

BlueStar Retirement Services Inc.
10.2019 - 08.2022

Participant Services Representative

Bluestar Retirement Services
03.2019 - 10.2019

Site Manager

IST Management Services
04.2017 - 02.2019

High School Diploma -

Meadowcreek High School

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Joshua Koffman