Joshua Jones
Staffordshire
Summary
A certified IT professional with CompTIA A+ Certification, showcasing demonstrated technical ability in managing Azure, Entra ID, Intune, Active Directory, and Group Policy Objects. Known for exemplary communication and soft skills, coupled with professionalism and telephone etiquette. Committed to leveraging technical expertise and interpersonal skills to drive organisational success and enhance IT infrastructure. Seeking a more focused IT role to continue personal development, while self-studying towards further certifications such as Net+ and Sec+.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
End User IT Technical Support
Nuvoli Ltd
Elford, Staffordshire
2025.10 - Current
- Provided first line support to end users while endearing to SLAs, ensuring timely resolution of technical issues
- Managed mobile assets from all aspects of procurement lifecycle, including via Azure environments with Intune
- Handled inbound and outbound calls with end users, upholding exemplary professionalism and respect
- Used various suites (ServiceNow, Halo PSA/CRM, RMM, CMDB) to log ticket actions/resolutions accurately and manage assets remotely
Admin Assistant/IT Support
Langton Medical Group
Lichfield, Staffordshire
2023.07 - 2025.09
- Provided IT support organisation wide, ensuring timely resolution of various hardware/software issues
- Managed clinical systems, adhering to high levels of care regarding data confidentiality and integrity
- General clerical duties to support daily function of a general practice back process
- Provided support to patients' medical mobile applications over the phone and face to face
Customer Assistant
Lidl
Lichfield, Staffordshire
2023.04 - 2023.06
- Provided high levels of customer care at each stage of the customer journey, increasing customer retention and benefiting brand image
- Managed stock levels throughout the day, ensuring availability
Crew Trainer
McDonald's
Lichfield, Staffordshire
2022.03 - 2023.03
- Demonstrated high quality customer service, driving a positive customer experience
- Trained crew members from day one, benefiting the operational aspect and personal development
Education
A-Levels - Business Administration
South Staffordshire College
Lichfield, Staffordshire 2023.07 - 2025.02
GCSEs - English
Stafford College
Stafford 2021.09 - 2022.06
GCSEs - Mathematics
Stafford College
Stafford 2021.09 - 2022.06
Skills
- CompTIA A Certification
- Demonstrated Technical Ability
- Azure/Entra ID/Intune
- Active Directory and GPO
- Exemplary Communication and Soft Skills
- Telephone Etiquette
- Professionalism
Timeline
End User IT Technical Support
Nuvoli Ltd
2025.10 - Current
Admin Assistant/IT Support
Langton Medical Group
2023.07 - 2025.09
A-Levels - Business Administration
South Staffordshire College
2023.07 - 2025.02
Customer Assistant
Lidl
2023.04 - 2023.06
Crew Trainer
McDonald's
2022.03 - 2023.03
GCSEs - English
Stafford College
2021.09 - 2022.06
GCSEs - Mathematics
Stafford College
2021.09 - 2022.06