Joshua Hiseman-Baker
Orpington,Kent
Summary
Professional with expertise in customer service and communication. Skilled in administrative functions, including proficiency in Word and Excel. Demonstrated ability to enhance customer satisfaction through effective problem-solving and complaint resolution. Committed to continuous improvement and collaboration in fast-paced environments.
Motivated and reliable team player seeking opportunities for hands-on kitchen experience. Quick learner with eye for detail and excellent multitasking and time management skills. Ready to apply training and personal skills to support team.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Cook
build a bap
Orpington, Bromley
04.2025 - 05.2025
- Ensured cleanliness in work areas, consistently upholding high sanitation standards.
- Enhanced customer satisfaction by preparing and serving high-quality meals.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
- Collaborated efficiently with team members to maintain smooth store operations.
- Provided excellent customer service to ensure repeat business.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Improved customer relations by promptly addressing queries and concerns.
- Assisted customers with product selection to ensure satisfaction.
Crew member
McDonald's
Orpington, kent
02.2023 - 12.2023
- I followed the ‘clean as you go’ procedure to a tee.
- Time management during the close.
- Waste count at the end of the night.
- Phone management.
- Use of tills.
- Use of a potwash (knowing how to use and clean effectively).
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Handled high-pressure situations calmly providing solutions promptly.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
Customer Assistant
Lidl
locksbottom, kent
11.2021 - 12.2022
- Stocking shelves effectively and neatly for the guests.
- Physically demanding activities such as unloading palates.
- Use of the till.
- Money management (giving out change and putting through orders).
- Organising trolleys to be sent out to the shop floor.
- Provided excellent customer service to ensure repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Collaborated efficiently with team members to maintain smooth store operations.
Education
GCSE or equivalent - secondary school
orchards academy
Swanley, Kent 09.2014 - 07.2019
IT
Bromley college
09.2019 - 05.2021
Skills
- Excellent communication
- Admin (proficient with word and excel)
- Problem solving fanatic
- Patience and tolerance
- Customer satisfaction enhancement
- Communication excellence
- Feedback reception
- Restock procedures
- Team player
- Customer Service
- Hard-working
- Information gathering
- Complaint handling
- Level 1 food and safety
Work Experience
S.C.A.R (second chance animal rescue), volunteer, 2019, 2021, Cleaning out cages for a variety of animals such as cats, rabbits and even pigs., Feeding a share of animals including chickens, pig and cows., Cleaning out the horses dens., Replenishing the essentials (food and water).
Contact information
- Email: joshbaker03.jhb@gmail.com
- Contact number: +44 7445 161329
- Address: 98 Lower Road, Orpington, Kent, BR5 4AL
Affiliations
- basketball
- gaming
- running
Timeline
Cook
build a bap
04.2025 - 05.2025
Crew member
McDonald's
02.2023 - 12.2023
Customer Assistant
Lidl
11.2021 - 12.2022
IT
Bromley college
09.2019 - 05.2021
GCSE or equivalent - secondary school
orchards academy
09.2014 - 07.2019