Joshua Hinchliffe

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Increased profit by streamlining operations.
• Developed and maintained relationships with external clients.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Built positive relationships with customers by providing exceptional customer service.

• Key roles included preparation and support for business and wedding function.

Key roles included catering support and serving customer