Joshua Harford

• Providing project support to Partnerships & Development (P&D) team of Neighbourhoods & Housing Service of Hull City Council.
• Creating and maintaining HRA Delivery Profile, capturing number of units, funding sources, etc.
• Taking property handovers from developers into Council ownership.
• Taking and issuing minutes of meetings, both internal and with partners.
• Attending progress meetings with public and private sector partners, in project support capacity.
• Contributing to production of bids for grant funding of value over £700,000 in relation to council-led new build social housing.
• Adding relevant information to reports for elected Area Committees on activities of P&D team.
• Overseeing defects reporting procedure and notifying relevant parties of outstanding defects.
• Maintaining P&D team risk register and gap analysis.
• Raising Purchase Orders and paying invoices using Oracle i-Procurement portal.
• Updating defects liability period (DLP) information on NEC Housing database.
• Liaising with private sector partners such as house builders on social value issues.
• Maintaining close working relationship with colleagues in Hull City Council Housing Strategy team.
• Collating Local Plan information onto spreadsheet to provide understanding of current housing pipeline.
• Identifying potential sites and associated information for use by senior officers at housing events and conferences (e.g., UKREiiF).
• Liaising with planning colleagues in order to progress internal Council planning applications for new direct delivery housing schemes.
• Drafting Decision Records for approval by senior officers at Assistant Director level.

• Successfully leading high-volume teams to achieve KPI targets and other department metrics.
• Establishing and maintaining strong sales culture throughout store which delivers at least targeted sales.
• Training staff on best practices to achieve optimal productivity.
• Implementing business and marketing strategies with view to maximising footfall and profitability.

• Assisting in day-to-day management of shop floor operation, taking full control in Manager and Assistant Manager's absence.
• Maintaining clean, organised working areas to create positive, productive environments with minimal risk.
• Compiling reports using Microsoft Word and Excel to evaluate performance of sectors in line with company average, identifying areas for improvement, and communicating this weekly with head office.
• Deploying targeted communications content via Google Business in order to maximise exposure and profitability of store's highest selling items.
• Ensuring store is fully compliant in refund policy, cash control and banking procedures.

• Utilised strong organisational skills by simultaneously attending to customer enquiries and ensuring timely replenishment of stock.
• Processed customer transactions in timely and friendly manner, maintained accuracy and fluency in cash handling.
• Ensured prices around store remained accurate and up to date, while maintaining excellent standard of cleanliness and presentation.
• Worked as successful team unit in order to exceed daily, weekly and monthly sales targets and KPIs, regularly exceeding £10,000 per day during Christmas period.
• Maintained sales tracking Excel spreadsheets to ensure data remained accurate and up-to-date.
• Assisted in new starter training in areas such as pricing, cashier roles, and stock replenishment.

• Received high volume of internal and external communications, including email and mail.
• Made copies, sent faxes and handled incoming and outgoing correspondence.
• Responded to telephone inquiries from clients, staff and team members.

(Summer position, 2018 and 2019)

• Received high volume of internal and external communications, including email and mail.
• Made copies, sent faxes and handled incoming and outgoing correspondence.
• Responded to telephone inquiries from clients, staff and team members.

• Met incoming customers and provided immediate assistance.
• Assisted customers with product selection, sales, and returns.