Joshua Gregory
Wigan
Summary
Experienced in Customer Due Diligence (CDD) and Know Your Customer (KYC), with a strong focus on Risk-Based Assessments and Anti-Money Laundering (AML) Awareness. Adept at identifying red flags and ensuring regulatory compliance through cross-department collaboration. Skilled in investigative communication, attention to detail, and problem solving, aiming to leverage these competencies to enhance organisational integrity and security.
Overview
7
7
years of professional experience
4041
4041
years of post-secondary education
Work history
Customer Due Diligence Officer
Tote UK
Wigan
2025.08 - 2026.02
- Conduct comprehensive KYC and CDD checks in line with regulatory requirements.
- Apply onboarding risk ratings using risk-based assessment frameworks.
- Identify and escalate potential money laundering indicators and suspicious behaviours.
- Collaborate with AML, Fraud, Payments, and Safer Gambling teams to investigate high-risk accounts.
- Assess triggers and red flags across departments to support financial crime prevention.
- Ensure onboarding processes remain compliant while maintaining operational efficiency.
Team Leader
Greene King
Wigan
2019.08 - Current
- Managed teams in high-pressure environments with responsibility for compliance and operational controls.
- Safeguarded financial processes and ensured adherence to internal policies.
- Developed strong leadership, risk awareness, and decision-making capabilities.
- Handled escalations and challenging situations with professionalism and accountability.
Customer Operations Team Member
Tote UK
Wigan
2024.09 - 2025.08
- Assisted in cross-departmental role to gain exposure to customer due diligence and safer gambling practices.
- Gained understanding of regulatory obligations and responsible gambling controls.
- Developed investigative questioning skills when interacting with customers.
- Supported compliance standards while ensuring positive customer experience.
Education
BSc - Sports Business Management
University of Central Lancashire
Preston, Lancashire 2022.01 - 2024.01
Public Services Level 3 - DD
Wigan and Leigh College
Wigan 2021.01 - 2022.01
Public Services Level 2 - MM
Wigan and Leigh College
WiganGCSEs - English & Mathematics
The Dean Trust Wigan
WiganSkills
- Customer Due Diligence (CDD)
- Know Your Customer (KYC)
- Risk-Based Assessments
- Anti-Money Laundering (AML) Awareness
- Red Flag Identification
- Regulatory Compliance
- Cross-Department Collaboration
- Investigative Communication
- Attention to Detail
- Problem Solving
Affiliations
- Spending time with family, friends and loved ones, Playing 5 a side football every week and Going to the gym as well as competing in running races.
References
References available upon request.
Timeline
Customer Due Diligence Officer
Tote UK
2025.08 - 2026.02
Customer Operations Team Member
Tote UK
2024.09 - 2025.08
BSc - Sports Business Management
University of Central Lancashire
2022.01 - 2024.01
Public Services Level 3 - DD
Wigan and Leigh College
2021.01 - 2022.01
Team Leader
Greene King
2019.08 - Current
Public Services Level 2 - MM
Wigan and Leigh College
GCSEs - English & Mathematics
The Dean Trust Wigan