Joshua Grant
Summary
Driven Manager with extensive experience running high volume flagship stores across multiple brands, ensuring these large scale operations run to the highest standard year round.
I take great pride in giving others the tools and opportunities they need to succeed, with a proven track record for recruiting, training and coaching high performing team members at all levels including senior leadership within the business.
I have extensive experience building productive stakeholder relationships (HR, Loss prevention, Branch Merch and facilities) to ensure the store and team have all the tools needed to best succeed - proven success with record year over year increases in sales, profit and team engagement.
Overview
8
8
years of professional experience
Work history
Global Flagship store manager
Urban Oufitters
Oxford Street
02.2023 - 10.2025
- Managed two separate locations, London White City (Feb 2023 - October 2023) and the companies global flagship store on Oxford Street (October 2023 - Current). Below points reflect time in Oxford Street location.
- Lead a large team of 6 senior managers, 3 visual managers, 15 supervisors and 120+ sales associates. Achieved through establishing a clear reporting structure and fair delegation of workload across in store teams.
- Completed a full store restructuring of responsibilities as well as creating and rolling out updated role and responsibilities to the entire team. These changes allowed the store to run to a much higher standard with the team having clarity on the expectations on them as well as other members of the team.
- Accountable for all store operations, turnover, stock loss, profit, customer and team satisfaction.
- Fostered a people first approach in store, introducing dedicated spaces for time outs, prayer and one to one's. Set routine touch bases with all members of management to focus on their wellbeing not just business needs.
- Recruited and developed multiple members of management who went on to successfully progress within the business into store manager roles.
- In partnership with the events team coordinated multiple in store charity events, brand launches, student events and coffee shops. The store also supported local businesses by hosting fortnightly marketplace pop up "stalls" in store to run throughout peak trade.
- The store reached such a standard that in August 2025 it hosted all EU managers for a full model store presentation - the first time this has ever been achieved in a flagship location.
Store Manager
Hollister Co.
Shepherds Bush & Regent Street , London
06.2022 - 02.2023
- Managing of one of Abercrombie’s largest and highest volume stores in the UK, the Hollister and Gilly Hicks side by side store in Westfield London.
- Leading a team of 6 Managers, 7 team leads and 75+ part time members to sustained commercial success. Responsible for training all Assistant managers, Managers in training and team leads. Performing quarterly performance reviews, setting each team member up for success with monthly/weekly targets and providing them with the appropriate coaching to help them achieve these targets.
- Overseeing the day to day operations of running a high volume store including staffing, training, payroll management, stockroom management, scheduling, customer experience as well as helping set the store stretch goals for all KPIs and setting the store up to achieve these.
- Managing multiple brands with different demographics within the same location requires extensive visual merchandising ensuring all brands are accurately represented and both store fronts appear distinct.
- Providing support to other stores within the London district, running training calls for assistant managers from around the district on various topics including, D&I, staffing, peak prep and business analysis.
- Completing weekly in depth business analysis comparing KPI performance to bench marks set by the store in previous years/weeks considering any internal or external factors that have effected performance as well as contributions to district/regional business.
Assistant Manager
Abercrombie and Fitch/Hollister Co.
Ashford, Kent
08.2021 - 05.2022
- Responsible for stores day to day operations including opening/closing the store, payroll, scheduling, maintaining the stores visual standards, visual merchandising, training sales associates, stockroom management and maintaining an excellent customer experience.
- As part of the new store opening team I assisted the store manager with all tasks related to the store opening including hiring part time, the training of an entire new team (30+ members of staff), deciding on store layout/design all whilst ensuring the store was ready to open on its target date.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
Key Holder
Abercrombie and Fitch
Ashford, Kent
05.2021 - 08.2021
- Completed opening and closing procedures each day.
- Ensured the store maintained visual standard’s before the open and then throughout the rest of the day.
- Responsible for training new members of staff to ensure they always aim high within their daily tasks and maintain the stores high standards.
- Ensured proper stock levels are maintained throughout the store to guarantee the best possible experience for the customer.
- Created effective training game plans for all new associates with accompanying check lists for all managers to complete.
- Ensuring that all members of staff are correctly zoned across the shop floor and frequently assessing KPIs to make informed changes to this set up.
Brand Representative Lead
Abercrombie and Fitch
Ashford, Kent
08.2020 - 04.2021
- Tasked with the efficient completion of new part time team members orientation and first shift training including cash handling, interaction, operating store equipment, using registers and following proper asset protection procedures.
- During busy periods I would operate as a “cash lead” dealing with all customer issues occurring at the cashwrap and ensuring they are resolved quickly and to the customer’s satisfaction. This allowed for the manager and running the shop floor to be elsewhere.
Brand Representative
Abercrombie and Fitch
Ashford, Kent
11.2017 - 08.2020
- Organised and stocked merchandise to keep necessary levels for sales demand.
- Communicated product value, quality and style to educate and entice potential customers.
- Ensuring I perform all customer facing tasks to the highest possible standards including using cash registers, running fitting rooms, maintaining areas on the shop-floor and interacting with customers.
- During this period I frequently acted as cover for the stores stock lead, this included duties such as maintaining an efficient stockroom, ensuring the shopfloor is replenished at all times and shipment is received from carriers following proper procedures.
Education
Level 4 Diploma - Business
Canterbury College
Canterbury, Kent08.2017
A-Level - Maths and Biology
The North School
Ashford, Kent08.2016
GCSE, 9 at grades C-A* -
The North School
Ashford, Kent08.2014
Skills
- Customer satisfaction
- Coaching and development of senior management
- Business analysis
- People management
- Retail project management
- Loss protection
Timeline
Global Flagship store manager
Urban Oufitters
02.2023 - 10.2025
Store Manager
Hollister Co.
06.2022 - 02.2023
Assistant Manager
Abercrombie and Fitch/Hollister Co.
08.2021 - 05.2022
Key Holder
Abercrombie and Fitch
05.2021 - 08.2021
Brand Representative Lead
Abercrombie and Fitch
08.2020 - 04.2021
Brand Representative
Abercrombie and Fitch
11.2017 - 08.2020
Level 4 Diploma - Business
Canterbury College
A-Level - Maths and Biology
The North School
GCSE, 9 at grades C-A* -
The North School