Joshua Goggins
Bacup,Lancashire
Summary
Analytical Operational SME with strengths in data-driven decision making. Identifies root causes of efficiency challenges and delivers actionable insights through Power BI reporting. Enhances order fulfilment processes by implementing strategic workarounds and optimising stock placements.
Overview
9
9
years of professional experience
Work History
Opereratoinal SME
Exertis
Burnley
04.2023 - Current
- Played a key role in SAP EWM implementation, leading UAT testing and supporting go-live activities.
- Identified root causes of efficiency challenges through data analysis and created Power BI reports to drive improvements.
- Delivered on-site support during WMS issues, minimising disruptions and ensuring timely fulfilment of customer orders.
- Designed manual workarounds post-system patch, ensuring processing of thousands of orders without service disruption.
- Managed testing and training for new API carrier integrations, enhancing connectivity and increasing throughput.
- Created stock placement reports with action plans, optimising fast-moving stock locations to enhance picking efficiency.
- Introduced order-release schedules to enhance bulk picking efficiency, decreasing driver travel along racking by 15%.
- Collaborated with finance and customer services to resolve operational challenges during peak periods.
Operations Intern
Exertis
Burnley
07.2022 - 04.2023
- Collaborated with senior management to review and improve existing operational processes for enhanced productivity.
- Developed comprehensive understanding of end-to-end warehouse flows and cross-functional dependencies.
- Supported operational leaders while mastering essential processes and workflows.
- Rotated through operational areas to gain hands-on experience and insight into daily workflows.
- Transitioned from finance to operations during structured internship, enhancing knowledge of warehouse operations.
Credit Controller
Exertis
Burnley
09.2019 - 07.2022
- Completed AAT qualifications while maintaining a complex ledger as an accounts apprentice in Credit Control.
Front of House Supervisor
Beijing Restaurant
Burnley
04.2017 - 09.2019
- Selected and trained staff to establish a knowledgeable, high-performing team.
- Supervised service delivery to uphold quality standards.
- Managed and motivated a team of eight in a fast-paced environment.
- Assisted in developing design concepts for restaurant renovation projects.
- Trained new employees, managed rotas, and ensured consistent service excellence.
Education
AAT - Level 2 & 3
Burnley College
Burnley2020
A-Levels -
Burnley College Sixth Form
Burnley2018
GCSEs -
Whitworth High School
Whitworth2016
Skills
- Operational support and warehouse systems
- SAP EWM and Reflex WMS
- Warehouse automation
- User acceptance testing
- Problem-solving strategies
- Data analysis and reporting
- Power BI and advanced Excel
- Continuous improvement methodologies
- Root cause analysis techniques
- Stakeholder engagement
- Project management and change management
- Communication and influencing skills
- Emotional intelligence and inclusivity practices
- Interpersonal skills
- Risk assessment
- Cross-functional collaboration
Timeline
Opereratoinal SME
Exertis
04.2023 - Current
Operations Intern
Exertis
07.2022 - 04.2023
Credit Controller
Exertis
09.2019 - 07.2022
Front of House Supervisor
Beijing Restaurant
04.2017 - 09.2019
AAT - Level 2 & 3
Burnley College
A-Levels -
Burnley College Sixth Form
GCSEs -
Whitworth High School