Joshua Gilson
Ipswich,Suffolk
Summary
Dynamic professional with a strong foundation in leadership, customer service, and teamwork, honed through coordinating tasks in semi-professional football and managing member enquiries at David Lloyd Clubs. Demonstrates resilience and adaptability in fast-paced environments, effectively balancing time management between club operations and sports commitments. Proficient in problem solving and communication, ensuring smooth daily operations and high satisfaction levels. Career goals include leveraging skills to enhance organisational efficiency and team success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Operations Assistant
David Lloyd Clubs
Ipswich
2025.09 - 2026.03
- Completed opening procedures each morning to prepare facilities.
- Supported member enquiries and provided front-of-house assistance.
- Resolved issues and maintained high service standards.
Lifeguard
David Lloyd Clubs
Ipswich
2025.06 - 2025.09
- Ensured safe supervision and responded quickly to incidents.
- Maintained pool hygiene and complied with safety regulations.
- Provided excellent customer service poolside.
Lifeguard
Abbeycroft Leisure
Sudbury
2023.11 - 2025.01
- Monitored swimmer safety and upheld safeguarding procedures.
- Maintained high cleanliness standards across poolside facilities.
- DBS compliant and trusted in family environments.
Customer Assistant
The Foxes Den Coffee House
2022.05 - 2022.07
- Delivered friendly customer service.
- Assisted with requests and daily café operations.
Education
Level 3 - Personal Trainer
West Suffolk College
2024.01 - 2025.01
Level 3 Pearson BTEC - Sports Coaching & Development
West Suffolk College
2023.01 - 2024.01
NPLQ Generation 10 qualification and First Aid -
Royal Life Saving Society UK
2023.01 - 2023.01
GCSEs -
Thomas Gainsborough School
2017.01 - 2022.01
Skills
- Leadership – demonstrated through coordinating tasks in semi-professional football and supporting colleagues in daily club operations, ensuring team objectives are met
- Customer Service – experienced in handling member enquiries and resolving complaints at David Lloyd Clubs, maintaining professionalism and high satisfaction levels
- Teamwork – effectively collaborates with colleagues across different departments and with teammates on the football pitch
- Resilience & Adaptability – able to stay composed and adjust quickly in fast-paced environments and competitive sports settings
- Time Management – skilled at prioritising tasks, balancing club opening duties, work shifts, and football training without compromising quality
- Problem Solving – Proactively identify operational or customer-related issues and implement effective solutions under pressure
- Communication – clear and professional in verbal and written interactions, successfully resolving conflicts and ensuring smooth daily operations
- Basic Administration & IT Skills – competent in office tasks such as logging reports, maintaining
HOBBIES & INTERESTS
I have a strong interest in fitness, nutrition, and sport, maintaining a consistent training routine to support health, performance, and wellbeing. I play semi-professional football, which has helped me develop discipline, teamwork, resilience, and the ability to perform under pressure while balancing sporting commitments alongside professional responsibilities. I also enjoy playing golf, both socially and competitively, which enhances my focus, patience, and strategic thinking. Engaging in these activities has strengthened my overall teamwork, goal-setting, and personal development skills
Timeline
Operations Assistant
David Lloyd Clubs
2025.09 - 2026.03
Lifeguard
David Lloyd Clubs
2025.06 - 2025.09
Level 3 - Personal Trainer
West Suffolk College
2024.01 - 2025.01
Lifeguard
Abbeycroft Leisure
2023.11 - 2025.01
Level 3 Pearson BTEC - Sports Coaching & Development
West Suffolk College
2023.01 - 2024.01
NPLQ Generation 10 qualification and First Aid -
Royal Life Saving Society UK
2023.01 - 2023.01
Customer Assistant
The Foxes Den Coffee House
2022.05 - 2022.07
GCSEs -
Thomas Gainsborough School
2017.01 - 2022.01