Joshua Gawlowksi

Edinburgh,Gilmerton

Summary

Enthusiastic Retail-Worker with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Loyal employee with solid understanding of co-operating and communicating with other employees. proactive and hands-on in task completion. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.

Overview

Post-Secondary Education

Work history

Barista

Costa Coffee

Edinburgh

10.2023 - 02.2024

Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Warmly greeted and served customers, promptly processing payments to minimise wait times, as well as help resolve any potential customer enquires with speed and precision. Serviced around 50-100 customers a day.
Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Boosted product sales by offering selection guidance to customers.
Prepared orders for customers with wrapped, bagged and boxed items.
Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

Scottish Qualifications Certificate - Modern Studies, English, History

Holy Rood RC High School

Edinburgh

08.2022 - 05.2024

Skills

Bilingual
Team building
Time management

Communication skills
Beverage preparation
Food preparation and safety

Timeline