Joshua Fuller
Burwell,Cambridgeshire
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
10
10
years of professional experience
Work history
Work Experience
South Cambridgeshire District Council
Cambridge, Cambridgeshire
2018.07 - 2018.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Services
Hallmark Hotes
Cambridge
2016.06 - 2018.09
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
Senior Client Experience Executive
MM Wealth Ltd
Cambridge, Cambridgeshire
2018.09 - Current
- Been fully responsible for training new starters and mentoring them to ensure that they settle in to the role and are able to follow processes to which ensures our clients continue to receive a high level of service.
- Optimised operational efficiency by implementing strategic business processes.
- Streamlined company processes for improved efficiency.
- Kept accurate company records, upholding compliance with regulations and company policies.
- I lead weekly team meetings with our financial planning team and discuss updates on upcoming work and workload and prioritise accordingly.
- Attended over 65 client meetings in the last 2 years. Part of this process includes writing up the notes from the meeting and sending these across to the relevant financial planner to review and issue out to the client.
- Responsible for ensuring that over 100 of our client’s regular income is paid on time. This is checked monthly by myself and the relevant financial planner.
Education
GCSEs -
Comberton Village College
CambridgeSkills
- Attention to Detail
- Maintaining office records
- Written and verbal communication
- Organisation and prioritisation
- Highly organised
- Microsoft Office proficiency
Affiliations
- Golf
- Football
- Gym and exercise
Timeline
Senior Client Experience Executive
MM Wealth Ltd
2018.09 - Current
Work Experience
South Cambridgeshire District Council
2018.07 - 2018.07
Customer Services
Hallmark Hotes
2016.06 - 2018.09
GCSEs -
Comberton Village College