Joshua Forster
Staines-upon-Thames,Middlesex
Summary
A highly motivated and versatile Sales Assistant with a proven track record in various store departments. Skilled in inventory management, documentation, and customer service. Seeking a position with increasing responsibilities and opportunities for professional development.
Overview
22
22
years of professional experience
Work History
Sales Assistant
Smyths Toy Superstore
05.2024 - Current
- Customer Service
- Cash Handling
- Shelf Replenishment
- Stockroom Coordination
- Qualifications: Customer-focused approach
Ride Host
Thorpe Park
02.2004 - 03.2004
- Ride Hosting
- Help guests onto ride
- Making sure all safety harnesses are engaged
- Ensuring all guests have left the ride once ride has finished
- General customer services
- Qualifications: Customer service orientation
Sales Assistant
The Uniform Shop
Staines, Middlesex
08.2023 - 12.2023
- Demonstrated product knowledge and effectively communicated the benefits and value of products to customers, encouraging them to explore new stock and drive sales.
- Performed closing duties, including window and floor cleaning, securing the premises, and cashing up tills.
- Maintained exceptional visual merchandising standards by regularly cleaning and organizing window and point-of-sale (POS) displays.
- Processed multiple daily stock deliveries to ensure accurate order numbers and inventory records.
- Engaged with customers to understand their needs, provide recommendations, and offer upselling services.
- Cultivated strong customer relationships by delivering helpful, friendly, and attentive service.
- Enhanced sales and customer satisfaction by providing personalized client services.
- Managed cash and card payments during peak shopping periods to minimize customer waiting times.
- Exceeded expectations by locating merchandise for customers through research and communication with associated retail branches.
Ride Operator
Traylans Fair Rides
Staines-upon-Thames, Middlesex
04.2022 - 08.2023
- Supervised children, ensuring compliance with ride rules and enforcing guidelines and regulations.
- Engaged with children and young adult riders, building excitement and anticipation for ride experiences.
- Managed queues of customers, calling forward appropriately to maintain a smooth schedule and avoid delays.
- Conducted thorough safety checks and tests, minimizing the risk of accidents and errors during rides.
- Secured seat belts and safety bars to protect riders from potential accidents and injuries.
- Performed rigorous security checks prior to ride commencement to ensure the safety of customers.
- Provided customers with energetic and enthusiastic interactions, delivering exceptional experiences.
Sales Assistant
The Fragrance Shop
Staines, Middlesex
09.2022 - 07.2023
- Demonstrated product knowledge and effectively communicated the benefits and value of products to customers, encouraging them to explore new stock and drive sales.
- Performed closing duties, including window and floor cleaning, securing the premises, and cashing up tills.
- Maintained exceptional visual merchandising standards by regularly cleaning and organizing window and point-of-sale (POS) displays.
- Processed multiple daily stock deliveries to ensure accurate order numbers and inventory records.
- Engaged with customers to understand their needs, provide recommendations, and offer upselling services.
- Cultivated strong customer relationships by delivering helpful, friendly, and attentive service.
- Enhanced sales and customer satisfaction by providing personalized client services.
- Managed cash and card payments during peak shopping periods to minimize customer waiting times.
- Exceeded expectations by locating merchandise for customers through research and communication with associated retail branches.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Promoted special offers and loyalty programme with upselling skills.
- Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
- Liaised with potential customers to determine needs and provide recommendations.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Showcased product features and benefits to drive sales.
Education
NVQ Level - undefined
Timeline
Sales Assistant - Smyths Toy Superstore
05.2024 - Current
Sales Assistant - The Uniform Shop
08.2023 - 12.2023
Sales Assistant - The Fragrance Shop
09.2022 - 07.2023
Ride Operator - Traylans Fair Rides
04.2022 - 08.2023
Ride Host - Thorpe Park
02.2004 - 03.2004
West Thames College - NVQ Level,