Summary
Overview
Work History
Education
Timeline

Joshua Forster

Staines-upon-Thames,Middlesex

Summary

A highly motivated and versatile Sales Assistant with a proven track record in various store departments. Skilled in inventory management, documentation, and customer service. Seeking a position with increasing responsibilities and opportunities for professional development.

Overview

22
22
years of professional experience

Work History

Sales Assistant

Smyths Toy Superstore
05.2024 - Current
  • Customer Service
  • Cash Handling
  • Shelf Replenishment
  • Stockroom Coordination
  • Qualifications: Customer-focused approach

Ride Host

Thorpe Park
02.2004 - 03.2004
  • Ride Hosting
  • Help guests onto ride
  • Making sure all safety harnesses are engaged
  • Ensuring all guests have left the ride once ride has finished
  • General customer services
  • Qualifications: Customer service orientation

Sales Assistant

The Uniform Shop
Staines, Middlesex
08.2023 - 12.2023
  • Demonstrated product knowledge and effectively communicated the benefits and value of products to customers, encouraging them to explore new stock and drive sales.
  • Performed closing duties, including window and floor cleaning, securing the premises, and cashing up tills.
  • Maintained exceptional visual merchandising standards by regularly cleaning and organizing window and point-of-sale (POS) displays.
  • Processed multiple daily stock deliveries to ensure accurate order numbers and inventory records.
  • Engaged with customers to understand their needs, provide recommendations, and offer upselling services.
  • Cultivated strong customer relationships by delivering helpful, friendly, and attentive service.
  • Enhanced sales and customer satisfaction by providing personalized client services.
  • Managed cash and card payments during peak shopping periods to minimize customer waiting times.
  • Exceeded expectations by locating merchandise for customers through research and communication with associated retail branches.

Ride Operator

Traylans Fair Rides
Staines-upon-Thames, Middlesex
04.2022 - 08.2023
  • Supervised children, ensuring compliance with ride rules and enforcing guidelines and regulations.
  • Engaged with children and young adult riders, building excitement and anticipation for ride experiences.
  • Managed queues of customers, calling forward appropriately to maintain a smooth schedule and avoid delays.
  • Conducted thorough safety checks and tests, minimizing the risk of accidents and errors during rides.
  • Secured seat belts and safety bars to protect riders from potential accidents and injuries.
  • Performed rigorous security checks prior to ride commencement to ensure the safety of customers.
  • Provided customers with energetic and enthusiastic interactions, delivering exceptional experiences.

Sales Assistant

The Fragrance Shop
Staines, Middlesex
09.2022 - 07.2023
  • Demonstrated product knowledge and effectively communicated the benefits and value of products to customers, encouraging them to explore new stock and drive sales.
  • Performed closing duties, including window and floor cleaning, securing the premises, and cashing up tills.
  • Maintained exceptional visual merchandising standards by regularly cleaning and organizing window and point-of-sale (POS) displays.
  • Processed multiple daily stock deliveries to ensure accurate order numbers and inventory records.
  • Engaged with customers to understand their needs, provide recommendations, and offer upselling services.
  • Cultivated strong customer relationships by delivering helpful, friendly, and attentive service.
  • Enhanced sales and customer satisfaction by providing personalized client services.
  • Managed cash and card payments during peak shopping periods to minimize customer waiting times.
  • Exceeded expectations by locating merchandise for customers through research and communication with associated retail branches.
  • Liaised with customers to determine needs, provide recommendations and upsell services.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
  • Promoted special offers and loyalty programme with upselling skills.
  • Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
  • Managed transactions with high accuracy to achieve smooth till reconciliations.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Showcased product features and benefits to drive sales.

Education

NVQ Level - undefined

West Thames College

Timeline

Sales Assistant - Smyths Toy Superstore
05.2024 - Current
Sales Assistant - The Uniform Shop
08.2023 - 12.2023
Sales Assistant - The Fragrance Shop
09.2022 - 07.2023
Ride Operator - Traylans Fair Rides
04.2022 - 08.2023
Ride Host - Thorpe Park
02.2004 - 03.2004
West Thames College - NVQ Level,
Joshua Forster