Joshua Forster
Staines,Middlesex
Summary
A highly motivated and versatile Sales Assistant with a proven track record in various store departments. Skilled in inventory management, documentation, and customer service. Seeking a position with increasing responsibilities and opportunities for professional development.
Overview
4
4
years of professional experience
Work history
Reception/Porter
Warner Hotels
Egham, Surrey
2025.08 - 2025.12
- Facilitated efficient movement of goods between different areas of the establishment.
- Encouraged positive guest experiences through prompt and courteous service.
- Greeted all visitors warmly, promoting welcoming atmosphere.
- Maintained clean and safe environment by performing daily cleaning tasks.
- Assisted guests with luggage to ensure comfortable stay.
- Observed safety regulations during all porter duties, ensuring a secure environment.
- Helped maintain security by reporting unusual occurrences or issues.
- Responded swiftly to requests for porter services from various departments.
- Assisted guests with loading and unloading of luggage from vehicles.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Responded promptly to guest requests for additional amenities and services.
- Greeted arriving guests and transported luggage to designated rooms to enhance guest experience.
- Worked with reception staff to communicate room availability and readiness for incoming guests.
Customer sales assistant
Vue Cinema
Staines
2025.02 - 2025.08
- Maintained shop floor cleanliness for an inviting shopping environment.
- Enhanced customer engagement by offering product knowledge and advice.
- Prioritised tasks effectively in fast-paced retail settings.
- Collaborated with team members to meet daily sales targets.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Built relationships with customers through friendly interaction and assistance.
- Assisted customers to make informed purchasing decisions.
- Processed transactions, ensuring accuracy at all times.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Seasonal Sales Assistant
Smyths Toy Superstore
Staines
2024.11 - 2024.12
- Customer Service
- Cash Handling
- Shelf Replenishment
- Stockroom Coordination
- Qualifications: Customer-focused approach
Ride Host
Thorpe Park
Chertsey, Surrey
2024.02 - 2024.11
- Ride Hosting
- Help guests onto ride
- Making sure all safety harnesses are engaged
- Ensuring all guests have left the ride once ride has finished
- General customer services
- Qualifications: Customer service orientation
Sales Assistant
The Uniform Shop
Staines, Middlesex
2023.08 - 2023.12
- Demonstrated product knowledge and effectively communicated the benefits and value of products to customers, encouraging them to explore new stock and drive sales.
- Performed closing duties, including window and floor cleaning, securing the premises, and cashing up tills.
- Maintained exceptional visual merchandising standards by regularly cleaning and organizing window and point-of-sale (POS) displays.
- Processed multiple daily stock deliveries to ensure accurate order numbers and inventory records.
- Engaged with customers to understand their needs, provide recommendations, and offer upselling services.
- Cultivated strong customer relationships by delivering helpful, friendly, and attentive service.
- Enhanced sales and customer satisfaction by providing personalized client services.
- Managed cash and card payments during peak shopping periods to minimize customer waiting times.
- Exceeded expectations by locating merchandise for customers through research and communication with associated retail branches.
Ride Operator
Traylans Fair Rides
Staines-upon-Thames, Middlesex
2022.04 - 2023.08
- Supervised children, ensuring compliance with ride rules and enforcing guidelines and regulations.
- Engaged with children and young adult riders, building excitement and anticipation for ride experiences.
- Managed queues of customers, calling forward appropriately to maintain a smooth schedule and avoid delays.
- Conducted thorough safety checks and tests, minimizing the risk of accidents and errors during rides.
- Secured seat belts and safety bars to protect riders from potential accidents and injuries.
- Performed rigorous security checks prior to ride commencement to ensure the safety of customers.
- Provided customers with energetic and enthusiastic interactions, delivering exceptional experiences.
Sales Assistant
The Fragrance Shop
Staines, Middlesex
2022.09 - 2023.07
- Demonstrated product knowledge and effectively communicated the benefits and value of products to customers, encouraging them to explore new stock and drive sales.
- Performed closing duties, including window and floor cleaning, securing the premises, and cashing up tills.
- Maintained exceptional visual merchandising standards by regularly cleaning and organizing window and point-of-sale (POS) displays.
- Processed multiple daily stock deliveries to ensure accurate order numbers and inventory records.
- Engaged with customers to understand their needs, provide recommendations, and offer upselling services.
- Cultivated strong customer relationships by delivering helpful, friendly, and attentive service.
- Enhanced sales and customer satisfaction by providing personalized client services.
- Managed cash and card payments during peak shopping periods to minimize customer waiting times.
- Exceeded expectations by locating merchandise for customers through research and communication with associated retail branches.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Promoted special offers and loyalty programme with upselling skills.
- Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
- Liaised with potential customers to determine needs and provide recommendations.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Showcased product features and benefits to drive sales.
Education
NVQ Level - Public Services
West Thames College
Isleworth, Middlesex09.2021
Skills
- Customer Service
- Cash Handling
- Shelf Replenishment
- Stockroom Coordination
- Ride Hosting
- Product Knowledge
- Visual Merchandising
- Upselling
- Customer Relationship Management
- Security Checks
- Safety Compliance