Summary
Overview
Work history
Education
Skills
Timeline
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Joshua Fasalojo

Manchester

Summary

I am a dedicated and organised individual with extensive experiencing working in a customer focused environment. I possess excellent communication skills and having the ability to work with minimal supervision. I have a proven ability to work effectively, achieving targets and yielding successful results. I am always enthusiastic to learn and undertake new challenge. I am looking forward to making significant contribution in a company that offers a genuine opportunity for progression. I am a driven professional with solid background in marketing, website development and social media strategy across diverse industries. Seeking to leverage substantial target achievement to progress within growing sector.

Overview

7
7
years of professional experience

Work history

RELIF MANAGER

Admiral casino
Oldham
09.2024 - 03.2025
  • Made sure that think 25 is being followed at al times in the venue.
  • Making sure that all the money in the shop is accounted for during the night shift.
  • Making sure venerable people do not enter the shop.
  • Still providing fantastic customers with great service via tea and coffee.
  • Handling safes and safe codes.
  • Fixing machines.
  • Fostered a positive working atmosphere, boosted employee morale.
  • Delegated tasks effectively to ensure operational efficiency.
  • Coordinated with staff members, improved team efficiency.
  • Facilitated meetings and briefings with staff for improved communication.
  • Carried out administrative tasks, streamlined the workflow.

BAR STAFF MEMBER

Premier Inn Hotel
Birmingham
05.2023 - 06.2024
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ensured prompt and accurate processing of customer reservations.
  • Acquired expert knowledge in fire safety measures, allergen control practices, efficient food storage methods to prevent spoilage or contamination risks, and providing exceptional customer service.
  • Received orders from wait staff and delivered beverages to guests.
  • Greeted and seated guests to establish prompt, high quality service.
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.

PICKER AND PACKER

AKW Warehouse
Manchester
05.2021 - 04.2022
  • Thrived in a fast-paced work atmosphere.
  • Performed packaging duties for a range of products.
  • Expertly managed the process of unloading diverse items from trucks.
  • Maintained a track record of meeting targets at the conclusion of each shift.
  • Contributed to the repackaging process by preparing items for packaging.
  • Improved warehouse efficiency by meticulously sorting and arranging items.
  • Verified order details against invoices, eliminated errors in deliveries.
  • Used pallet jacks and other equipment safely to move heavy items.
  • Assembled boxes to ensure robust packaging of items.
  • Wrapped delicate items carefully for damage-free transit.
  • Collaborated with team members, achieved efficient workflow in the warehouse.
  • Cleaned work area, promoted a healthy and safe environment.

WAREHOUSE OPERATIVE

GXO
Manchester
02.2021 - 01.2022
  • Demonstrated proficiency in unloading various items from trucks.
  • Achieved optimal organisation by placing items in their appropriate locations.
  • Contributed to the attainment of collective targets by working collaboratively.
  • Operated lift pallet machinery for transportation of boxes.
  • Employed problem-solving expertise to troubleshoot and resolve issues.

WAITER

Mint People
Manchester
05.2021 - 11.2021
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Processed cash, credit card and voucher payments to fast track process.

RETAIL SALES ASSISTANT

Footasylum
Manchester
11.2020 - 07.2021
  • Assisted customers in their inquiries.
  • Maintained cleanliness standards and organisation of the shop floor.
  • Successfully managed multiple tasks simultaneously under pressure.
  • Efficiently coordinated order placement and processing, ensuring timely delivery and customer satisfaction.
  • Upsold additional products and targeted customer needs using consultative sales techniques.
  • Received, processed and organised deliveries within tight deadlines.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
  • Supported management with administrative tasks for efficient workflow.
  • Maintained visual merchandising standards to attract potential buyers.
  • Boosted store reputation with attentive customer care and prompt resolution of complaints.
  • Enhanced customer satisfaction by providing exceptional service and addressing queries.
  • Contributed to team success by sharing product knowledge during staff meetings.
  • Conducted product demonstrations, resulting in improved purchase rates.
  • Coordinated seamless returns and exchanges process for enhanced customer loyalty.
  • Managed inventory with regular stock checks to maintain optimal levels.
  • Promoted store offers to increase awareness among shoppers.
  • Accomplished store cleanliness by routinely tidying displays and shelves.
  • Assisted customers in product selection for increased sales.
  • Handled customer enquiries with professionalism, fostering positive brand image.
  • Performed regular price checks for accurate labeling on shop floor.
  • Facilitated smooth day-to-day operations through compliance with company policies and procedures.
  • Resolved conflicts effectively, maintaining harmonious workplace environment.

CHILD DAYCARE WORKER

Excellent Excel Ltd
Manchester
02.2018 - 09.2020
  • Provided support and assistance to both children and parents.
  • Ensuring safety regulations are followed.
  • Optimized social media advertising strategies.
  • Conducted door-to-door advertising.
  • Coordinated discussions with parents and guardians to discuss child development and behavioural issues as required, maintaining strict confidentiality and sensitivity.
  • Monitored children's interactions with others, encouraging sharing and cooperation in safe environment.
  • Facilitated activities to enhance motor skills, including group games, art activities and outside play.
  • Supported cognitive development by facilitating games, simple lessons and structured play.

MEDIA CREATOR

Odd Arts Creative Company
Manchester
06.2019 - 07.2019
  • Company Overview: Work Experience
  • Contributed to the smooth operation of office functions by performing various administrative duties.
  • Collaborated with Manchester council to enhance working practices and achieve organisational goals.
  • Engaged in discussions with the company's CEO.
  • Managed and optimized social media advertising campaigns resulting in increased lead generation.
  • Designed and delivered innovative workshops for clients.
  • Work Experience
  • Produced eye-catching graphics for social media posts, enhancing online presence.
  • Created visually appealing presentations for client pitches, securing new business opportunities.
  • Researched target audience preferences; incorporated findings into design solutions enhancing consumer appeal.
  • Maintained consistency in visual branding across multiple platforms-a key factor in improved recognition rate.

Education

Higher National Diploma - media studies and communication

Birmingham City University
Birmingham
09/2023 - 09/2024

A-Levels - computer science

loreto college
Manchester
09/2020 - 05/2022

Skills

  • Excellent customer service skills
  • Mature approach to tasks and duties
  • Thrives in busy high-pressure environments
  • Excellent at prioritising workload and working to deadlines
  • Media and music production
  • Audio engineering
  • Live performance
  • Behavioural understanding

Timeline

RELIF MANAGER

Admiral casino
09.2024 - 03.2025

BAR STAFF MEMBER

Premier Inn Hotel
05.2023 - 06.2024

PICKER AND PACKER

AKW Warehouse
05.2021 - 04.2022

WAITER

Mint People
05.2021 - 11.2021

WAREHOUSE OPERATIVE

GXO
02.2021 - 01.2022

RETAIL SALES ASSISTANT

Footasylum
11.2020 - 07.2021

MEDIA CREATOR

Odd Arts Creative Company
06.2019 - 07.2019

CHILD DAYCARE WORKER

Excellent Excel Ltd
02.2018 - 09.2020

Higher National Diploma - media studies and communication

Birmingham City University
09/2023 - 09/2024

A-Levels - computer science

loreto college
09/2020 - 05/2022

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Joshua Fasalojo