Joshua Evans
Arp
Summary
Dynamic Assistant Manager with a proven track record at tradehome shoes, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and money handling, fostering a positive work environment and driving business growth. Achieved significant improvements in financial accuracy and customer service, mentoring staff and leading by example to promote collaboration and strategic business improvements.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Parker Guy
02.2021 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Arp High School
Arp TexasSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Parker Guy
02.2021 - 10.2024
Arp High School
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