Joshua Errington
Stotfold,Bedfordshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
WCP Customer service assistant
West Cornwall Pasty
Baldock
09.2023 - Current
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Chef
chopstix noodle bar
Baldock
04.2023 - 09.2023
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Store worker
Kfc
Baldock
05.2022 - 04.2023
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Tagged products quickly and accurately with price tags and stickers.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Worked energetically to maintain efficient operations during peak trading hours.
Sales assistant
JD Sports
Biggleswade
11.2021 - 05.2022
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- I also hold the record at that store for most Crep Protect sold in 1 day which was a cleaning product we had to up sell (It was 23)
air conditioning apprentice
Pure
Milton Keynes
06.2021 - 08.2021
- Maintained strong work ethic, displaying enthusiasm for industry and career growth.
- Shadowed senior team members to observe established processes and best practices.
- Helped to prepare and execute projects under supervision.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Attended necessary training and completed assessments.
- Embraced feedback from supervisors and peers to improve performance.
- Engaged in on-the-job training to enhance skills related to specific trades.
Education
Diploma of Higher Education - Level 3 Business studies and management
North Hertfordshire College
Hitchin, Hertfordshire 09.2023 -
GCSEs - English literature
North Hertfordshire College
Hitchin, Hertfordshire 09.2022 - 06.2023
Diploma of Higher Education - Level 2 business studies and management
North Hertfordshire College
Hitchin, Hertfordshire 09.2022 - 06.2023
Diploma of Higher Education - Level 2 Technical health and social care
North Hertfordshire College
Stevenage 09.2021 - 06.2022
GCSEs - Mathematics, science, photography and Drama
Etonbury Academy
Stotfold, Central Bedfordshire 09.2020 - 05.2021
Skills
- Customer Service
- Customer relations
- Sales techniques
- Cash handling
- Customer complaint management
Interests
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Affiliations
- Football
- Cars
Timeline
WCP Customer service assistant
West Cornwall Pasty
09.2023 - Current
Diploma of Higher Education - Level 3 Business studies and management
North Hertfordshire College
09.2023 -
Chef
chopstix noodle bar
04.2023 - 09.2023
GCSEs - English literature
North Hertfordshire College
09.2022 - 06.2023
Diploma of Higher Education - Level 2 business studies and management
North Hertfordshire College
09.2022 - 06.2023
Store worker
Kfc
05.2022 - 04.2023
Sales assistant
JD Sports
11.2021 - 05.2022
Diploma of Higher Education - Level 2 Technical health and social care
North Hertfordshire College
09.2021 - 06.2022
air conditioning apprentice
Pure
06.2021 - 08.2021
GCSEs - Mathematics, science, photography and Drama
Etonbury Academy
09.2020 - 05.2021
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