Joshua Donaldson
Glasgow
Summary
Dedicated professional with expertise in customer education and onboarding, courtesy etiquette, and relationship-building. Demonstrates a patient attitude and strong empathy to foster positive interactions and enhance customer satisfaction. Skilled in cash handling and committed to delivering exceptional service while maintaining professionalism. Aspires to contribute to organisational success by leveraging interpersonal skills and fostering meaningful connections.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
CJA Home Improvements
Glasgow, Glasgow City
2023.05 - 2024.05
- Handled returns and exchanges efficiently, maintaining high levels of customer satisfaction.
- Maintained a clean, orderly work environment, promoting a conducive atmosphere for both staff and customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers, fostering brand loyalty and repeat business.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
BSc - Pharmacology
Glasgow Caledonian University
Glasgow, Glasgow City 2025.09 -
Highers - Math, English, Biology, Chemistry, Computing, Music
Lourdes Secondary School
Glasgow 2019.08 - 2025.05
Skills
Patient attitude
Positive disposition
Time-Management prowess
Cash handling
Problem-solving
Active listening
Interests & Activities
Basketball – member of an amateur team; demonstrates teamwork, commitment, and discipline, Music – piano grades 1–3; years of structured practice and performance, STEM Leader Programme – developed problem-solving, teamwork, and communication skills
Availability
Available for evenings, weekends, and flexible part-time hours during university term.
Timeline
BSc - Pharmacology
Glasgow Caledonian University
2025.09 -
Customer service representative
CJA Home Improvements
2023.05 - 2024.05
Highers - Math, English, Biology, Chemistry, Computing, Music
Lourdes Secondary School
2019.08 - 2025.05