JOSHUA DIFRANCESCO
Swansea
Summary
Motivated, adaptable, and highly dedicated professional with a strong work ethic and a proven ability to thrive in both team-based and independent roles. Experienced in handling customer interactions with professionalism and care, consistently meeting and exceeding targets through persistence and focus. Quick to learn new skills and adapt to new environments, with a hands-on approach to problem-solving and a drive for continuous improvement. Known for bringing commitment, creativity, and determination to every professional challenge. Ready to contribute energy, discipline, and collaboration to a forward-thinking team.
Overview
8
8
years of professional experience
Work history
Sales assistant
Clogau
Swansea, City and County of Swansea
2025.11 - 2026.04
- Provided high-quality customer service, assisting clients with selecting jewellery and offering product knowledge on materials, collections, and brand heritage.
- Handled sales transactions accurately using the till system, including cash and card payments.
- Maintained visual merchandising standards, ensuring displays were clean, organised, and aligned with brand guidelines.
- Built strong relationships with customers to encourage repeat business and meet sales targets.
- Managed stock, including receiving deliveries, organising inventory, and restocking displays.
- Assisted with opening and closing procedures, ensuring the store was secure and ready for trading.
- Resolved customer queries and concerns in a professional and efficient manner.
Graphic/Logo Design
Freelance Design
Swansea
2023.01 - 2025.01
- Used digital art and software to create a variety of concepts for an album cover.
- Learned how to communicate and work with an individual client.
- Brainstormed various concepts on how the logo should appear.
- Tailored logo adjustments to align with client preferences and expectations.
- Employed diverse software solutions and techniques.
- Formatted graphics and text for newsletters, blog posts, and other materials.
- Developed artistic content for posters and branding initiatives.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Shop assistant
Nisa Local
Devon
2023.01 - 2023.01
- Served customers and assisted them with any of their enquiries.
- Handled deliveries.
- Re-stocked the shop floor.
- Cleaned the shop floor.
- Money handling.
Slate Manufacturer
Valley Mill Swansea
Swansea
2021.01 - 2022.01
- Picking and packing with a high degree of accuracy.
- Exceeding targets necessary for the smooth operations of the business.
- Supportive team player.
- Worked flexibly to varying shift patterns as and when required.
- Used my own initiative and confident at problem-solving.
- Escalated discrepancies to be rectified immediately.
Skatepark Assistant
Exist
Swansea
2020.01 - 2021.01
- Conducted regular maintenance to ensure park upkeep.
- Facilitated growth and development through effective coaching.
- First aid or safety awareness.
- Enhanced client interactions through effective communication.
- Executed financial dealings with precision.
Skatepark Assistant
Ramps
Llanelli, Carmarthenshire
2018.01 - 2019.01
- Supervised skaters to ensure observance of established park rules.
- Administered first aid when necessary.
- Inspected ramps and equipment for potential damage.
- Facilitated visitor engagement through greeting and answering queries.
- Provided beginners with essential tips and guidance.
- Executed transactions using cash and card payment systems.
- Contributed to the assembly and setup of customer boards.
Education
Product and Furniture Design
University of Wales Trinity Saint David
SwanseaBusiness Branding and Advertising
University of Wales Trinity Saint David
SwanseaSkills
- Customer service
- Time management
- Leadership skills
- Problem-solving abilities
- Emotional intelligence
- Team building strategies
- Health and safety awareness
- Project management
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Willingness to learn
- Analytical thinking
- Visual merchandising
References
References available upon request.
Timeline
Sales assistant
Clogau
2025.11 - 2026.04
Graphic/Logo Design
Freelance Design
2023.01 - 2025.01
Shop assistant
Nisa Local
2023.01 - 2023.01
Slate Manufacturer
Valley Mill Swansea
2021.01 - 2022.01
Skatepark Assistant
Exist
2020.01 - 2021.01
Skatepark Assistant
Ramps
2018.01 - 2019.01
Business Branding and Advertising
University of Wales Trinity Saint David
Product and Furniture Design
University of Wales Trinity Saint David