Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Davies

Student
Leeds,LDS

Summary

Highly motivated final year student of Spanish, Portuguese, and Latin American Studies with extensive hospitality experience. Experienced Barista and Bartender with wide range of coffee, tea and alcoholic beverage knowledge. Successfully serves customers in high-traffic environments. Superior customer service skills and commitment to product quality and operational efficiency. Dedicated team player with managerial experience, skilled at mediation and conflict resolution.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Manager, Barista/Bartender

Barkers Cafe Bar
York, North Yorkshire
09.2017 - Current
  • Managed team of 4 employees, overseeing hiring, training, and professional growth of employees.
  • Greeted guests with pleasant, courteous manner and provided exceptional
  • Customer service at all times.
  • Organised till at end of day, arranging float and daily intake.
  • Took responsibility for establishment in absence of owner.
  • Resolved customer disputes with tact and professionalism.
  • Prepared drinks to standard required, including cocktails, alcoholic beverages, coffees and other hot drinks.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Member Services Advisor

Puregym
Leeds, West Yorkshire
12.2019 - 08.2020
  • Provided digital customer service support and high-quality member experience.
  • Established member needs and provide appropriate information or solutions - Aim to offer first contact resolution.
  • Offered exceptional customer service, always exceed customer expectations.
  • Overcame customer concerns with a positive outcome.
  • Pro-active in membership sales, retention and up-selling.
  • Worked towards KPI’s and exceed targets.
  • Maintained professional attitude to promote positive company image.
  • Excellent knowledge of product offering, marketing campaigns, facilities and
  • Locations of PureGym sites.

Education

Bachelor of Arts - Spanish, Portuguese And Latin American Studies

University of Leeds
Leeds
09.2018 - 06.2022

Skills

  • Leadership and Teamwork
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Timeline

Member Services Advisor

Puregym
12.2019 - 08.2020

Bachelor of Arts - Spanish, Portuguese And Latin American Studies

University of Leeds
09.2018 - 06.2022

Manager, Barista/Bartender

Barkers Cafe Bar
09.2017 - Current

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