Joshua Daniel
London,ENG
Summary
Profile Overview Insightful IT professional with 10 years' experience in Release & Change Management, Quality assurance, Proficient in Agile framework, and leading daily scrum meetings My goal is to ensure excellent end-to-end software releases that respond to client specifications and corporate goals. To do this, I will see to it that each phase of the software lifecycle complies with the highest standards and given adequate attention by a highly competent software engineering team. Among my objectives is the smooth coordination between external and internal teams as well as continuous improvement of my abilities. Given the opportunity, I look forward to aid for the success of the company .
Overview
10
10
years of professional experience
1
1
Certification
Work history
IT Change Manager
Content Guru
Bracknell
07.2022 - Current
- Prioritise, schedule and action change requests from both internal and external parties
- Communicate change plans proactively to all affected team(s)/contacts to ensure they are up to date and prepared for changes in advance
- Co-ordinate all necessary parties to manage change building, testing and implementation, in accordance with schedules
- Produce performance reports, service reviews and other ad-hoc reports as required
- Ensure reports and information provided to management and customers is fully up to date and accurate
- Track and manage the customer experience throughout the change process and in line with agreed timescales
- Take the lead in service reviews, representing our success to customers and proactive action plans for any areas of customer concern
- Chair meetings when required
- Maintain a detailed log of all change activity to deliver complete visibility over platform progress and performance against updates
- Take ownership of change analysis to determine trends and devise continual improvement strategies to procedures
- Produce regular management reports and liaise directly with line managers in weekly reviews
- Track and ensure that contractual commitments and service levels are being met
- Lead third party engagements across the platform and wider value stream
- Handle customer complaints to resolution without further escalating issues
- Responsible for ensuring that all software and hardware release configurations are properly documented and tracked throughout the release process
- Experience in creating release plans, particularly running parallel releases, spanning multiple teams, identifying key milestones to measure delivery progress
- Leading third party engagements across the platforms and wider value stream
- Responsible for the implementation and administration of the version control system, ensuring that all software versions are properly labelled, tracked and controlled.
- Identified and mitigated risks proactively, promptly addressing potential issues to minimise disruptions.
- Monitored and addressed obstacles, adapting strategies for successful change implementation.
- Achieved high client satisfaction through consistent delivery and communication.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Designed project presentations and reports for executive teams.
Release & Change Manager
Cognizant Technology Solutions, MetLife Insurance
08.2018 - 02.2022
- Building the IT Release Calendar to have centralized view of all releases
- Planning, Scheduling, coordinating, and managing changes across the enterprise for multiple applications across various portfolio streams
- Experience in creating release plans, running parallel releases, spanning multiple teams, identifying key milestones to measure delivery progress
- Manage risks and resolves issues that affect release scope, quality, and schedule
- Conduct Change Readiness reviews, Business Go/No-Go reviews, and Milestone Reviews
- Conduct CAB meetings, Daily Status Review (DSR) meetings to discuss release scope and/or roadblocks
- Build Reports as well as meeting updates to the Senior IT Management and business management
- Managed a team of 4 IT support technicians, developing workflows and processes
- Comprehensive knowledge of CI/CD protocols and DevOps auto deployment tools
- Experience working as DevOps release manager, worked closely with the teams from the beginning of the project and followed the classical agile methodologies such as Scrum and ITIL
- Knowledge on DevOps related tools such as JIRA, Jenkins
- Managed release validation through development, testing and production phases
- Responsible for managing and maintaining the release configuration management process and tools
- Extensive experience working in an Agile project management environment
- Managed release validation through development, testing, and production phases
- Experience in implementing and working to ITIL standards ensuring consistent quality of service delivery
- Experience working as DevOps release manager, worked closely with the teams from the beginning of the project and followed the classical agile methodologies such as Scrum and ITIL
- Exposure in maintaining in RAID logs (Risks, Actions, Issues & Decisions)
- Represented as User Acceptance Tester (UAT) for Salesforce Application
- Capturing release follow ups and completing formal post implementation reviews
- Perform and documents SOX walkthroughs and testing in accordance with the Company's frameworks.
Application Support Analyst
Cognizant Technology Solutions, Ally Financial
07.2016 - 07.2018
- Worked with leading global banks on the regulatory reporting, ad hoc analysis & product analysis
- Implementing and working to ITIL standards ensuring consistent quality of service delivery
- Responsible for the execution of Compliance and controls testing for the Change Management process, including audit and controls testing
- Expertise on Unit testing, Integration testing and System testing
- Acts as a team leader, provided knowledge transition to new and experience analysts, and allocates work to the team members
- Proficient with Confluence and JIRA to document and break down requirements into epics and stories in organized manner, conducting estimation sessions with development teams and supporting iterative development that increments business value
- Good knowledge in SAS/BASE, SAS/SQL, SAS/MACROS, SAS/ENTERPRISE GUIDE
- Experience with Unix or Linux command-line/Basic UNIX scripting knowledge
- Worked extensively on Oracle, SQL Server & Creating Korn shell scripts
- Developed SAS code using Macros to run recurring jobs and optimized code
- Synced Shell scripts and SAS programs from server to Bitbucket using GITHUB
- Responsible for creating change instruction document which involves Backup plan, Implementation plan, Test plan & back out plan instructions
- Involved in UAT activities before application launch
- Worked with Control-M Scheduler in UNIX environment
- Create new jobs in Control-M on UNIX, Build and manage job flows, calendar requirement and scheduling criteria
- Passing parameters to Control-M job, creating job dependencies and alerts as application team and business requirement
- Expertise in troubleshoot the SAS & Oracle errors.
Project Management Analyst
Cognizant Technology Solutions, MoneyGram International
06.2015 - 06.2016
- Responsible on create proposals and Projects, create staffing profile based on hours assigned to each role and to create budgets based on project forecast
- Creating SharePoint site for projects to upload project related documents
- Including Preparation of Technical Documents (SOP) for all tasks
- Responsible for maintaining project Health by applying project fitness concepts
- Performing Data Refresh (restoring backup from production) in various environments which includes various pre and post checks
- Evaluating issues and providing SQL scripts on daily basis
L1 Support Engineer
Cognizant Technology Solutions, MoneyGram International
06.2014 - 05.2015
- Communicated system and application outages to end users whenever required
- Develop and monitor performance indicators and performing root-cause-analysis
- Partner with application owners and architects to implement overall system health monitoring
- Delivered reliable, high quality technical support to average of 30 users daily
- Worked closely with end-users to assess business requirements, support change, and deliver high-quality customer experiences
- Troubleshoot performance alerts from Splunk infrastructure or Splunk agents
Education
Master's - Computer Applications
07.2013
Bachelor of Science - Computer Applications
08.2010
Skills
ADMINISTRATIVE SKILLS:
- Organizing, arranging, and coordinating both online and offline meetings
- Dealing with email enquiries & coordinating with stakeholders
- Synchronous running of day-to-day processes
- Planning with several software development teams and implementing analytical Skill
- Risk management
IT SKILLS:
- JIRA, SAS Programming & Enterprise Guide, Structured Query Language (SQL) & Developer, UNIX/LINUX, Shell Scripting, BMC Control-M, Service Now
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
IT Change Manager - Content Guru
07.2022 - Current
Release & Change Manager - Cognizant Technology Solutions, MetLife Insurance
08.2018 - 02.2022
Application Support Analyst - Cognizant Technology Solutions, Ally Financial
07.2016 - 07.2018
Project Management Analyst - Cognizant Technology Solutions, MoneyGram International
06.2015 - 06.2016
L1 Support Engineer - Cognizant Technology Solutions, MoneyGram International
06.2014 - 05.2015
Vellore Institute of Technology - Master's, Computer Applications
Vellore Institute of Technology - Bachelor of Science, Computer Applications
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