Joshua Curtis
Malmesbury,Wiltshire
Summary
Dedicated professional with a strong foundation in product knowledge and customer service excellence. Skilled in precision task handling and adaptable learning, ensuring resilience in stressful situations. Certified in First Aid and well-versed in health and safety procedures, committed to maintaining a safe and efficient work environment. Eager to learn a new trade and begin a new technical career.
Overview
5
5
years of professional experience
Work history
Hospitality Assistant Manger
Jolly Nice Farm Shop
Frampton Mansell, Gloucestershire
2025.09 - Current
- Trained new staff members and managed probation periods to uphold company standards of service.
- Handled customer complaints swiftly, restoring guest satisfaction.
- Conducted weekly stock checks, minimising waste and over ordering.
- Conducted regular equipment checks arranging repairs when needed.
- Maintained high standards of hygiene and cleanliness in all areas to ensure compliance with health and safety regulations.
- Trained in a number of programs including Aztec and Zonal.
- Delivered functions and events to required standards in collaboration with events coordinator.
Hotel and Restaurant Duty Manager
Stanton Manor Hotel
Stanton St Quintin, Wiltshire
2024.01 - 2025.09
- Supervised housekeeping staff and kitchen staff to uphold high standards guests expected.
- Improved team efficiency with effective scheduling and task allocation.
- Trained in Resdiary and Newbridge POS/BOH
- Coordinated events to ensure successful execution, such as weddings, funerals and corporate events.
- Trained and acquired a personal license.
Cocktail bartender
Sixes Cricket
Manchester, Greater Manchester
2023.02 - 2023.12
- Delivered efficient service during peak hours, maintaining high standards of quality.
- Kept bar fully stocked at all times to meet customer demands efficiently.
- Maintained cleanliness of bar area, ensuring a welcoming atmosphere.
Service specialist
Topps Tiles
Manchester, Greater Manchester
2021.07 - 2023.01
- Built strong relationships with regular customers for repeat business.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Demonstrated products effectively leading to increased sales conversions.
- Developed a deep knowledge of the building materials we supplied to both retail and trade clients.
- Assisted customers with product selection for optimal satisfaction.
Education
A-Levels -
Cirencester College
Cirencester 09/2019 - 08/2021
GCSEs -
Malmesbury School
Malmesbury 09/2014 - 07/2019
Skills
- Product knowledge
- Customer service excellence
- First Aid certification
- Precision task handling
- Adaptable learner
- Resilient in stressful situations
- Health & Safety procedures
References
References available upon request.
Timeline
Hospitality Assistant Manger
Jolly Nice Farm Shop
2025.09 - Current
Hotel and Restaurant Duty Manager
Stanton Manor Hotel
2024.01 - 2025.09
Cocktail bartender
Sixes Cricket
2023.02 - 2023.12
Service specialist
Topps Tiles
2021.07 - 2023.01
A-Levels -
Cirencester College
09/2019 - 08/2021
GCSEs -
Malmesbury School
09/2014 - 07/2019