Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Joshua Cummings

South Shields,South Tyneside

Summary

Innovative professional with focus on entrepreneurship and business development. Drive growth and profitability through strategic planning, market analysis, and leadership. Leverage skills in team building, customer relations, and operational efficiency to deliver sustainable results.

Organised and meticulous person seeking opportunities to learn from experienced business owners. Committed to developing skills in leadership, communication and team building. Focused on applying business management training to gain deeper understanding of real-world settings.

Ambitious student with strong academic record and focused, dedicated approach to tasks. Applies thorough education and keen communication skills to learn new subjects in detail. Seeking opportunities to gain practical experience from knowledgeable business owners.

Enthusiastic Brand Ambassador with helpful, can-do attitude offers experience in customer-facing roles. Adapts sales approaches to suit customer personalities and requirements to achieve targets. Positive and productive under pressure to maintain brand image and reputation.

Ambitious individual committed to delivering top-quality customer care seeks Brand Ambassador opportunity. Confident communicator building quick rapport for responsive service. Takes direction well and learns quickly to meet required standards.

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Entrepreneur/Brand Ambassador

Broad Organisation
Newcastle upon Tyne, Newcastle upon Tyne
09.2024 - Current
  • working as a sector team member to maximise profits (personal, Office)
  • assisting and learning to and from colleagues
  • Boosted brand visibility through robust marketing campaigns.
  • Cultivated strong professional relationships with clients, drove customer loyalty.
  • Mentored junior team members, nurtured talent within the organisation.
  • studying business development and financial literacy

Ride operator

Ocean Beach Pleasure Park
South Shields, South Tyneside
04.2022 - 09.2024
  • Provided exceptional customer service, creating a positive and enjoyable atmosphere for all visitors.
  • Enhanced guest experience by addressing queries and concerns promptly and professionally.
  • Managed queues effectively to ensure swift and orderly boarding of rides.
  • Cleaned and maintained the ride area meticulously, promoting a clean environment.
  • Maintained ride safety with vigilant monitoring and adherence to regulations.
  • Delivered detailed instructions to guests for safe ride usage.
  • Ensured guest satisfaction through efficient operation of various amusement park rides.
  • Coordinated closely with other team members for seamless day-to-day operations.
  • Operated mechanical equipment competently to facilitate smooth ride operations.

Bartender/Waiter/Barista

Mio's
South Shields, South Tyneside
01.2022 - 03.2023
  • Maintained cleanliness of the bar area by regular sweeping and mopping.
  • Kept customers satisfied with timely service delivery.
  • Built rapport with patrons for improved customer experience.
  • Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
  • Assisted in stock control, reducing waste and ensuring availability of supplies.
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Delivered exceptional customer service resulting in repeat business.
  • Handled cash transactions accurately preventing discrepancies in daily takings.
  • Provided menu suggestions based on knowledge of popular items.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.
  • Enhanced customer experience by suggesting food pairings with beverages.
  • Checked identification to ensure legal age requirements for alcohol consumption were met.
  • Worked collaboratively within a team to ensure smooth operation during peak hours.
  • Responded promptly to customer inquiries, improving overall satisfaction rate.
  • Ensured compliance with hygiene standards through routine cleaning tasks.
  • Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
  • Participated in weekly inventory checks for accurate stock management.
  • Adapted swiftly to new cocktail recipes, enhancing menu variety.
  • Increased upselling success rate by learning about various drink profiles and preferences.
  • Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.

Education

Diploma of Higher Education - games design

Gateshead College
Gateshead
09.2021 - 09.2022

GCSEs - English

Gateshead College
Gateshead
09.2022 - 09.2023

Skills

  • Customer Service
  • Issue resolution
  • Strategic planning
  • Tax planning
  • Customer relations

Affiliations

  • enthusiastic about music and art, along with other creative subjects.
  • passionate about being purpose driven, and learning how to be 1% better each day.
  • nature and animals, id love to work with animals in the future.
  • i have a love for philosophy and learning

Timeline

Entrepreneur/Brand Ambassador

Broad Organisation
09.2024 - Current

GCSEs - English

Gateshead College
09.2022 - 09.2023

Ride operator

Ocean Beach Pleasure Park
04.2022 - 09.2024

Bartender/Waiter/Barista

Mio's
01.2022 - 03.2023

Diploma of Higher Education - games design

Gateshead College
09.2021 - 09.2022
Joshua Cummings