Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
Generic
Joshua Cook

Joshua Cook

Lowestoft,United Kingdom

Summary

Dynamic and results-driven professional with a strong foundation in problem-solving, communication, and strategic planning. Demonstrates exceptional team leadership and motivation skills, with a proven ability to remain calm under pressure while effectively handling customer complaints and resolutions. Committed to continuous learning and development, with a focus on enhancing public relations and health and safety awareness.

Overview

11
11
years of professional experience
2023
2023
years of post-secondary education

Work history

Lobby/Janitor

Lowestoft Library
Lowestoft, United Kingdom
01.2015 - 06.2025

McDonalds
Lowestoft
10.2024 - 03.2025
  • Emptied bins and managed correct waste disposal, keeping workplaces hygienic for staff.
  • Restocked soaps, paper and other bathroom items when needed.
  • Ensured floors stayed clean and presentable by conducting mopping, sweeping and hoovering tasks daily.
  • Properly disposed of rubbish into correct disposal units, such as recycling, food waste and plastic, following environment guidelines.
  • Adapted to flexible working hours, including early mornings, late evenings, and weekends, to meet the demands of the job.
  • Reviewed and followed best practice guidelines in the use of chemical cleaners to safeguard health and safety.
  • Kept exterior areas clean and presentable, including pavements, gardens, and parking lots, to enhance property appearance.
  • Ensured cleaning stayed within high-quality standards by conducting thorough quality inspections after completing work.
  • Reported breakages and damages for prompt item replacement.
  • Sanitized fixtures and fittings to maintain excellent hygiene.
  • Sanitised restrooms, replenishing supplies and removing waste to promote a hygienic workplace.
  • Effectively cleaned spillages on floors, placing wet floor signs when needed to keep in line with safety regulations.
  • Followed cleaning checklists to match quality specifications for each space.
  • Cleaned a wide range of building areas, including windows, restrooms, kitchens and ceiling vents.
  • Operated industrial cleaning equipment, such as floor polishers and carpet cleaners, to uphold high standards of cleanliness.
  • Polished glass and mirrors in private and public spaces.
  • Uphold health and safety standards when handling and using chemicals.
  • Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Greeted new customers, answered initial questions and took drink orders.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
  • Removed discarded trash and used dishes from customer tables.
  • Checked accuracy of completed orders and delivered to customers at tables.
  • Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
  • Resolved customer complaints to maintain satisfaction and business loyalty.
  • Advised on menu options based on allergies and preferences.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Recognized and aided customers with special needs.

Library assistant

Catherine
Lowestoft, Suffolk
10.2014 - 08.2015

The job was return books to shelfs, sign out orders of books to schools, prisons and educational places. My job was find the book in library then scan it sign in details and ship it off and when it return scan it back in and check for damages as I take it back to the correct shelfs.

Education

Bachelor of Arts with Honours Class II (Division 2) - Visual Effects postproduction (Film)

University of Suffolk at East Coast College

Foundation Degree of Arts - Visual Effects and Postproduction Film

University of Suffolk at East Coast College

Media Design - Film production with art skills

Great Yarmouth College

Art & Design - Multiple areas

Great Yarmouth College

Brick laying - Maths, English, C&G

Great Yarmouth College

Art - Maths, English

Lowestoft College

Furnishing making - Maths, English, ICT, Health & safety, Life and Living skills

Lowestoft College

Pre-vocational - Maths, English, Health & safety

Lowestoft College

GCSE - English, Maths, Science, ICT, DT, D.O.E Bronze, D.O.E Silver, Food Hygiene, First aid

Ashley School

focus on retail work skills

NCFE LEVEL 1 AWARD IN RETAIL
united kingdom
01.2024 - 05.2024

OCR -

Skills

  • Willingness to learn
  • Problem-solving
  • Communication skills
  • Calm under pressure
  • Active listening
  • Team leadership and motivation
  • Public speaking
  • Analytical and critical thinking
  • Customer focused
  • Strategic planning
  • Health and safety awareness
  • Complaint handling and resolution
  • Public Relations

Custom

  • Manual Handling, Level 1, Pass
  • BFI Bronze, Level 2, Pass

Personal Information

Hobbies: Photography is my area main passion and connects to anything creative., Drawing/logo designing in media and production as well as story writing., Swimming/hiking up mountains and exploring the vast cultures of other places.

Timeline

McDonalds
10.2024 - 03.2025

focus on retail work skills

NCFE LEVEL 1 AWARD IN RETAIL
01.2024 - 05.2024

Lobby/Janitor

Lowestoft Library
01.2015 - 06.2025

Library assistant

Catherine
10.2014 - 08.2015

Foundation Degree of Arts - Visual Effects and Postproduction Film

University of Suffolk at East Coast College

Media Design - Film production with art skills

Great Yarmouth College

Art & Design - Multiple areas

Great Yarmouth College

Brick laying - Maths, English, C&G

Great Yarmouth College

Art - Maths, English

Lowestoft College

Furnishing making - Maths, English, ICT, Health & safety, Life and Living skills

Lowestoft College

Pre-vocational - Maths, English, Health & safety

Lowestoft College

GCSE - English, Maths, Science, ICT, DT, D.O.E Bronze, D.O.E Silver, Food Hygiene, First aid

Ashley School

Bachelor of Arts with Honours Class II (Division 2) - Visual Effects postproduction (Film)

University of Suffolk at East Coast College

OCR -

Joshua Cook