Joshua Chandler

Managing the national MDR (Multiple Dropwire Rearrangement) project from end to end, inlcuding P&L, Forecasting, Deployment, and stake holder management whilst ensuring Health and Safety and Quality remain a priority.

Accomplishments:

• Fostered strong rapport with the client by conducting consistent calls and meetings, alongside delivering a precise weekly forecast to align expectations.
• Streamlined an overstaffed operation by reducing management in the field, office staff required, whilst also increasing productivity.

Brought in on a temp basis to turn around an underperforming delivery contract supplying fibre to the premises in London, installing 500 lines a day, whilst maintaining a work force of 100 enigneers.

Accomplishments:

• Improved the on the day completion from 75%, to above target at 85%
• Repaired a broken relationship with the client by restoring back trust and performance, whilst also setting realistic expectations moving forward by using data insights to highlight the shortcomings and how to resolve them
• Set up and maintained a store warehouse with weekly invetory management for the client

Managing a team of 30 employees in our head office who support the on the day operations for multiple projects. Including multiple teams such as admin, dispatching, customer service and data analysis.

Accomplishments

• Numerous process changes implemented by data driven insights improving efficiency and support for the field team
• Easy to read reporting to support the field teams
• Working closesly with IT to highlight inefficiencies in manual handling and implement system changes
• Reducing turnover and creating a happy and stable workforce with long standing members, leading to more experience kept within the business

• Trained and mentored a team of 10 support staff to provide exceptional support to the field-based management which involved planning and drawing construction plans for the civils teams to utilise on-site while also being responsible for identifying, and obtaining safe digs prints for relevant areas. Creating and raising permits to carry out construction work in public.
• Ensuring each job passes through each validation check in the agreed timeframe to make sure the job stays on target.
• Creating and producing reports directly to senior management and the client to inform them of the progress of each job and as a project as a whole.
• Handled escalated customer queries and disputes, finding swift resolutions to maintain excellent customer relations.
• Tracked employee performance, assessed daily output, and implemented corrective actions to close gaps.

• Managed, motivated, and developed a team of 6 to consistently deliver exceptional productivity in the deployment of circa 900 engineers with 6000 jobs.
• Maintained and updated the in-house company files making sure all records reflect the current workforce.
• Created and produced daily, weekly and monthly reports to enable the field-based management to monitor performance.
• Worked closely with senior management and directors to produce the monthly stakeholder presentation.

• Reviewed performance benchmarks and established metrics for future tracking.
• Generated weekly reports, detailing findings and advising recommendations for strategic decision-making.
• Mapped current business and operational processes and offered recommendations for improvement.
• Drafted monthly financial reconciliations and forecasts.

• Planning and drawing of new fibre network in Ireland and Leeds using CAD software.
• Liaising with National Grid and the Local Authorities to raise permits and pole notices for work to take place and ensuring we adhered to the conditions.
• Creating and updating Gant Chart to provide accurate updates of the work to the client,
• Raising and managing orders of supplies to ensure the site was well-equipped to complete the tasks.

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Photocopied and laminated documents for meetings and presentations.
• Delivered timely resolution of invoice and receipting order queries and discrepancies by working with payable accounts, suppliers and end users.