Joshua Carino-Lewis
Gurnos
Summary
I'm professional yet personal, shown through my customer service experience, experienced with management, creativity and teamwork skills. A problem solver by nature, I find myself mechanically, and technologically proficient. My interest in music shows my creativity, with having learnt 3 instruments demonstrating my persistence and devotion.
Overview
7
7
years of professional experience
Work history
Organist
St Aloysius Church
Merthyr Tydfil
2018.01 - 2025.05
- I play the organ in the church with consistency and flexibility.
- Work well under-pressure as performance in front of a crowd is naturally a high-stress environment.
Deputy Head Boy
Bishop Hedley High School
Merthyr Tydfil
2023.10 - 2024.08
- I was the Deputy Head Boy, showing great leadership skills and teamwork skills.
- Collaborated with both inside and outside organizations to better the learning experience.
Customer sales assistant
EE
Merthyr Tydfil
2024.08 - 2025.03
- Resolved queries swiftly, contributing to positive customer experience and personal reviews.
- Delivered professional representation of brands during interactions with customers.
- Trained professionally on sales techniques.
- Built personal relationships with customers in short timeframes.
- Patiently provided service to customers from all different backgrounds, whether struggling or not, learning to become inclusive and engaging.
- Handled customer dissatisfaction appropriately, with low escalation rates.
Customer service advisor
EE
Merthyr Tydfil
2025.03 - Current
- Logged customer complaints accurately, expedited corrective actions effectively.
- Guided customers through troubleshooting process with patience and clarity.
- Lead customers to solutions which both benefit their present lives as well as future lives.
- Assisted customers in product selection to boost sales.
- Enhanced brand loyalty, provided excellent service at all times.
- Gave excellent customer service at all times shown through my Reviews.
Education
GCSE's - A*-B in core subjects including A* in Maths, A in English & A*A in Science.
Bishop Hedley High School (Blessed Carlo Acutis)
2019.08 - 2024.06
A-Levels - Targeted - A in Science, Maths & Engineering
Merthyr College
2024.08 -
Skills
- Time Management
- Creativity
- Teamwork
- Problem Solving
- Technological Proficiency
- Critical Thinking
- Music
- Fluent Communication in English
- Customer-First Approach
- Stress-Management
- Fast-Paced Work Ethic
- Welsh Understanding
Hobbies And Achievements
- Piano
- Guitar
- Drums
- Mountain Biking
- Skiing
- Top 8 Student of year group in Bishop Hedley
Timeline
Customer service advisor
EE
2025.03 - Current
Customer sales assistant
EE
2024.08 - 2025.03
A-Levels - Targeted - A in Science, Maths & Engineering
Merthyr College
2024.08 -
Deputy Head Boy
Bishop Hedley High School
2023.10 - 2024.08
GCSE's - A*-B in core subjects including A* in Maths, A in English & A*A in Science.
Bishop Hedley High School (Blessed Carlo Acutis)
2019.08 - 2024.06
Organist
St Aloysius Church
2018.01 - 2025.05