Summary
Overview
Work history
Education
Skills
Systems Experience
References
Timeline
Generic

Joshua Britton

Hornchurch,Havering

Summary

Versatile Live Operations and Customer Service Supervisor adept at taking on routine and complex challenges with a resourceful and creative approach. Driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency, through the creation of workflows and SOPs and completion of projects. Proven track record in conflict resolution techniques and customer engagement, helping lead a team to higher productivity and the achievement of set targets/SLAs.

Takes on new challenges, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Loss Prevention Specialist

Metro Supply Chain
Rocky View County, Alberta
03.2025 - 05.2025
  • Conducting daily, weekly, bi-weekly, monthly, and quarterly audits to ensure security systems are running as needed and protected. This allowed us to establish any errors in policy.
  • Responsible for 15 warehouse locations across Alberta, British Colombia and Manitoba.
  • Investigation of theft and security related issues internally.
  • Coordinating with warehouse employees and team leaders to ensure security protocols/SOPs followed, increasing security presence.

Temporary roofer

All Projects Metal
Calgary, Alberta
01.2025 - 03.2025
  • Prepared surfaces for re-roofing with careful removal of old materials.
  • Installed weather-proof materials, provided long-lasting protection against harsh elements.
  • Maintained clean work areas to minimise hazards.
  • Ensured safety on site by adhering to strict health and safety guidelines.
  • Used specialised tools, resulted in precise cuts and fittings.

Receiving clerk Seasonal (Christmas)

Bass Pro Shops LTD
Calgary, Alberta
10.2024 - 01.2025
  • Prioritised tasks according to urgency of requirements, improving operational efficiency.
  • Managed stock levels for improved inventory control.
  • Streamlined receiving processes for increased productivity.

Live Operations and Customer Service Supervisor

Gopuff
London
12.2022 - 07.2024
  • Directly managing associates and day-to-day operations, ensuring issue resolution within company policy and service level agreement (SLA).
  • Liaised with other departments for streamlined workflow processes.
  • Leading operational initiatives to enhance compliance and establish new procedures.
  • Overseeing shift scheduling, absence reporting, and holiday approval, ensuring appropriate staffing levels at all times.
  • Training and mentoring employees, resulting in increased motivation and optimisation of productivity.
  • Fostering an environment of idea sharing and feedback among.
  • Assisted in the recruitment process, ensuring selection of candidates with strong customer focus.

Customer service representative

Gopuff
Shoreditch, Hackney
01.2022 - 12.2022
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Engaged in ad-hoc project work around Fraud detection, to enable customer support to flag any potentially suspicious accounts.
  • Utilised both live chat and email to support customers.
  • Liaised with a variety of different teams.
  • Quickly understood how to effectively utilise a large number of systems; payment/billing, order creation/editing, fraud software, Ujet live chat software, Kustomer.

Outreach and Reintegrations Officer

London South East Trust
Bexleyheath, Bexley
10.2020 - 01.2022
  • Delivered operational programmes in schools to encourage students to reconsider negative behaviour, resulting in a class-wide change.
  • Delivered personalised programmes to drive reintegration of students in mainstream schools, leading to a large number of successful placements.
  • Supported escalation handling of students, in order to deter disruptive behaviour and calming the students.
  • Worked 1 to 1 with higher risk students, providing support on a more personal basis and helping to decrease negative behaviours.

3rd Party Fraud Agent

Vanquis Bank
Chatham, Kent
11.2019 - 09.2020
  • Coordinated with internal and external stakeholders.
  • Sent communications to customers reporting fraudulent activity, improving customer satisfaction and trust.
  • Handled tickets for fraudulent refund control, resulting in a large decrease in waiting times for customers.
  • Assisted customer support team with communication spreadsheets, resulting in the improvement of operational functionality.

Police constable

Kent Police
Gillingham, Kent
03.2017 - 08.2017
  • Responded to emergency calls for improved public service.
  • Educated members of the community about personal safety measures – reducing instances of petty crimes.
  • Participated in community outreach programmes to foster positive relationships between police and residents.
  • Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
  • Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
  • Upheld law and order through proactive policing strategies.

Education

Bachelor of Science - Applied Criminology

Canterbury Christ Church University
Canterbury, Kent
09.2014 - 06.2017

A-Levels - Media Studies / Film Studies / Extended Project

Chatham Grammar School for Boys
Chatham, Kent
09.2011 - 07.2013

Skills

  • Risk assessment
  • Team supervision
  • Conflict resolution
  • Data analysis
  • Problem solving
  • Investigative thinking
  • Report-writing
  • Communication skills


Systems Experience

  • Microsoft Office
  • Google Workspace
  • MacOS Looker
  • Forter
  • Slack
  • ServiceNow

References

References available upon request.

Timeline

Loss Prevention Specialist

Metro Supply Chain
03.2025 - 05.2025

Temporary roofer

All Projects Metal
01.2025 - 03.2025

Receiving clerk Seasonal (Christmas)

Bass Pro Shops LTD
10.2024 - 01.2025

Live Operations and Customer Service Supervisor

Gopuff
12.2022 - 07.2024

Customer service representative

Gopuff
01.2022 - 12.2022

Outreach and Reintegrations Officer

London South East Trust
10.2020 - 01.2022

3rd Party Fraud Agent

Vanquis Bank
11.2019 - 09.2020

Police constable

Kent Police
03.2017 - 08.2017

Bachelor of Science - Applied Criminology

Canterbury Christ Church University
09.2014 - 06.2017

A-Levels - Media Studies / Film Studies / Extended Project

Chatham Grammar School for Boys
09.2011 - 07.2013

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