- Mountain Biking
- Servicing of Bikes
- BMX Riding and coaching
- Gym-Currently undertaking Qualification for Personal Trainer
- Walking and Hiking with my dog
- Car Maintenance and Valeting
- Photography
- Exploring
Joshua Bright
Stafford,Staffordshire
Summary
Experienced Assistant Manager with over 11 years in the sales industry, specialising in team leadership and customer service. Drives team performance, enhances customer experience, and resolves issues efficiently. Committed to streamlining operations, boosting productivity, and fostering positive work environments. Utilises strong communication skills to build relationships and deliver tailored solutions that meet client needs.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Ableworld
Stafford, Staffordshire
04.2026 - Current
- Assisted Store Manager by collaborating within a team, providing friendly and approachable service with in-depth knowledge of stock.
- Directing and advising customers on the best products to suit their need whilst offering non judgemental service whilst exceeding expectations and delivering more than promised, elevating standards within the store
- Elevated store standards by anticipating needs and personalising experiences to meet individual customer requirements.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Developed 11 years of sales experience, participating in team meetings, coaching, and achieving sales targets while adhering to staff policies and KPI standards.
- Coordinated with senior management to implement strategic plans for revenue growth.
Car Sales Executive
Stoneacre Motor Group
Stafford, Staffordshire
09.2025 - 04.2026
- Met sales targets through proactive promotion and excellent customer service.
- Negotiated sales deals with precision, securing profitable outcomes for the dealership whilst meeting customer budgets.
- Handled customer objections with professionalism, converting potential lost sales into successful transactions.
- Managed the entire sales process from initial enquiry through to post-sale follow-up, ensuring a seamless experience.
- Developed and maintained strong relationships with customers, resulting in increased repeat and referral business.
- Advised customers on product range, price, delivery, warranties and product use.
- Facilitated smooth handovers of vehicles to customers, ensuring all paperwork and pre-delivery requirements were met.
- Maintained an up-to-date understanding of automotive technology advancements, sharing insights with customers.
- Provided expert advice on vehicle maintenance and warranty services, fostering trust and long-term customer loyalty.
- Shared new products and promotions with customer to encourage sales.
- Answered incoming calls politely and professionally, following up on enquiries and responding to customer requests.
- Promptly answered incoming calls politely and professionally, swiftly following up on enquiries and responding to customer requests.
Digital Merchandiser
Carnet
Stafford, Staffordshire
10.2024 - 09.2025
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Sales Executive
Lohen Mini Specialist
Stafford, Staffordshire
10.2024 - 09.2025
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Achieved company targets by implementing successful sales strategies.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Established and nurtured long-term relationships with key clients to secure repeat business and referrals.
- Adapted sales techniques and approaches in response to market changes and competitive pressures.
- Customised service offerings to accommodate consumer needs.
- Listened intently to customers to identify upselling opportunities.
- Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.
- Provided proactive follow-up support to ensure customer satisfaction.
Team Leader
TK Maxx
Stafford, Staffordshire
10.2023 - 10.2024
- Led a team of 15, fostering a collaborative environment to boost productivity and morale.
- Monitored team performance, identified areas for improvement, and implemented corrective actions to enhance overall productivity.
- Monitored staff performance and developed tailored improvement plans to address individual and team needs.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Conducted performance reviews, providing constructive feedback and personal development plans.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Cultivated supportive and positive working environment, fostering excellent employee relationships and collaboration.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Adapted quickly to changing business priorities, demonstrating agility and leadership.
- Coordinated with other departments to ensure seamless collaboration on cross-functional projects.
- Championed a customer-focused approach, leading to a significant improvement in client satisfaction scores.
- Resolved complex customer enquiries, disputes and complaints.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Cultivated a work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Upheld strict compliance with industry regulations and company policies, minimising risk.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
Education
BTEC - Skills for Business
Stafford College
Staffordshire01-2019
BTEC - BTEC Creation Computer Graphics
Stafford College
Staffordshire01-2019
GCSEs - Web Page Creation
Stafford College
Stafford01-2018
BTEC - Web Page Creation
Stafford College
Staffordshire01-2018
Diploma of Higher Education - Levels 1 & 2 Carpentry
Stafford College
staffordshire01-2017
GCSEs - Mathematics
Weston Road Academy
Staffordshire01-2016
GCSEs - English Literature
Weston Road Academy
Staffordshire01-2016
GCSEs - English Language
Weston Road Academy
staffordshire01-2016
GCSEs - Resistant Materials
Weston Road Academy
Staffordshire01-2016
GCSEs - Core Science
Weston Road Academy
Staffordshire01-2016
Skills
- Sales strategy
- Sales forecasting
- Revenue planning
- Customer relationship management
- Product knowledge
- Customer service excellence
- Customer service
- Performance monitoring
- Performance evaluation
- Supervisory expertise
- Negotiation
- Conflict resolution
- Proactive initiative
- Business operations
Interests
Timeline
Assistant Manager
Ableworld
04.2026 - Current
Car Sales Executive
Stoneacre Motor Group
09.2025 - 04.2026
Digital Merchandiser
Carnet
10.2024 - 09.2025
Sales Executive
Lohen Mini Specialist
10.2024 - 09.2025
Team Leader
TK Maxx
10.2023 - 10.2024
BTEC - Skills for Business
Stafford College
BTEC - BTEC Creation Computer Graphics
Stafford College
GCSEs - Web Page Creation
Stafford College
BTEC - Web Page Creation
Stafford College
Diploma of Higher Education - Levels 1 & 2 Carpentry
Stafford College
GCSEs - Mathematics
Weston Road Academy
GCSEs - English Literature
Weston Road Academy
GCSEs - English Language
Weston Road Academy
GCSEs - Resistant Materials
Weston Road Academy
GCSEs - Core Science
Weston Road Academy