Joshua Bovis

. Managed excel finance spreadsheets for buggy and green fees

. Fitting golf clubs

. Coaching members

. Organising and managing bookings for visitors

. Helping place orders for stock for following year

. Playing in elite amateur golf events

. Running members competitions

. Running open week competitions

. Club repairs

. Supporting club social activities

. Diary management for head professionals

. Maintaining customer relationships

. Master key holder

. Cashing up and banking

. Run club sweepstakes

. Running the pro shop when the head professional is away

. Bringing new members to the golf club

. Club building

. Organising and running sale events

. Playing with members regularly

. Improving current sim room

. Trolley repairs

. Merchandising golf shop

. Managing golf course closures

. Managing customers shop accounts

. DBS checked

. GDPR data management compliant

. Completed staff training including club fitting training with master club builder and fitter at flagship store

. Consistently performing above target at one of American Golfs highest performing outlets in the uk

. Providing advice on golf equipment and accessories

. Stock management including scanning and price labelling big deliveries

. Able to work under pressure to maintain high levels of customer service during busy periods

. Identifying relevant products for customers and maximising using profit opportunities

. Processing and managing finance applications

. Managing customer orders

. Confident in managing customer complaints according to procedure

• Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Assisted in staff training to enhance teamwork and improve service delivery.
• Resolved customer complaints quickly, restoring trust in our service quality.
• Cash handling.

. Pro actively and independently organised work experience

. Worked with diverse client base

. Manage customer booking

. Worked with high end customer base due to close proximity to Nottingham forest FC and Trent bridge cricket club

. Maintained hygiene and cleanliness in the shop

. Trained alongside experienced senior barber whilst successfully completing studies and qualification