Joshua Blair

Ideagen is trusted by organisations of all sizes globally to deliver world-class, innovative quality, health and safety risk, audit and collaboration software solutions in regulated or high-compliance industries such as aviation, financial services, life sciences, healthcare and manufacturing.

• Delivered installation, upgrade, migration and customisation of server & client applications for customers and internal teams globally, both on-premise and in the cloud, with a strong record of customer satisfaction.
• IIS, SQL, Windows Server, SAML 2.0
• Communicated and collaborated effectively with client personnel and internal departments involved in implementation efforts, coordinating activities to maximize progress and achieve timely and accurate delivery and implementation of client orders.
• Worked with colleagues and departments to enhance internal processes and procedures, streamlining tasks and projects that span multiple departments.
• Provided training and development to upskill internal colleagues on complex software implementations in order to share knowledge and improve team efficiency.
• Authored and improved comprehensive internal and client-facing technical documentation.
• Wrote and maintained custom PowerShell scripts to automate repetitive, time-consuming tasks, greatly increasing efficiency and team productivity.
• Rebuilt and enhanced legacy VBScript .hta applications using WPF and XAML for the GUI, manipulated and scripted by PowerShell in the backend.
• Acted as an escalation point for 2nd and 3rd level technical support and troubleshooting for internal teams and external clients.

• Lead IT contact at satellite office, reporting directly to Head of IT.
• Orchestrated office relocation and physical network installation project (Netgear, Cisco Meraki, Cat6).
• Administration of Microsoft cloud services (AzureAD/EntraID, Office365, Exchange Online, SharePoint etc.).
• Achieved 10% reduction of operating costs during migration of on-premise servers to Microsoft Azure.
• Management of core infrastructure and development environment on-premise and in Azure.
• Research, evaluation and implementation of new tools and solutions, such as Ninite Pro, to improve IT effectiveness and business efficiency.

• Windows domain & server administration (ADUC, GPO, SCCM, ADFS, DHCP, DNS etc.).
• Translated complex technical issues into digestible language for non-technical users.
• Proven ability to learn quickly and adapt to new situations.
• VMware environment administration (ESXi, vCenter, vSAN).
• End user support (hardware & software, Windows, MacOS).
• Security patching & update deployment (WSUS, Ninite Pro).
• Improve backup and BCDR processes, slashing backup time by 50% and reducing storage costs (Veeam, BackupExec to tape for long-term, offsite backups).
• Identified unused and rogue equipment by implementing asset management systems (auditing/reporting virtual & physical devices) to reduce licensing costs and increase security.
• Network configuration (WatchGuard firewall, Cisco switches, Ubiquiti UniFi WiFi, VLAN).