Joshua Biu

Facilities Management and Contract Management:

• I lead day-to-day operations of an HQ office spanning 5200 sqm
• I manage contracts with over 70 suppliers
• I am responsible for managing sub-leased office space contracts and creating service charges schedules

Finance Management & Administration:

• I manage an annual facilities budget of approximately £4m
• I oversee the processing of all FM Purchase Requisitions (PRs) and Purchase Orders (POs

Projects:

• I have delivered 10 major real estate projects across EMEA region
  
  My most recent projects being 2 office renovation projects in London & Paris (May 24)
• I have managed and launched (RFPs) for regional projects valued over €2m

Procurement / Workplace Strategy:

• I successfully procured multiple suppliers for global service contracts.
• I have implemented new technologies and strategies, enabling the business to increase occupancy
• I successfully consolidated agreements with suppliers across EMEA resulting in a 47% decrease within 18 months of its implementation.

Project Management:

• I launched RFP’s for global solution and worked as workstream lead on multi million pound technology projects in EMEA

As an Area Operations Manager, I oversaw the East & Central London portfolio which consisted of 5 facilities (13 Buildings).

• Procurement:
  I successfully procured and managed contractors to ensure maintenance, custodial and Kitchen upgrade works were completed to a high standard and in a timely manner.
• I managed 150+ client moves (onboarding and offboarding) of commercial kitchens
• I managed 100’s of projects at multiple sites ranging in size ( £5000> to £250,000)

Account Management:

• I managed 70+ accounts ranging from Start ups to Global Enterprise clients,
• Stakeholder Management:
  I successfully leveraged my rapports with personnel from said government bodies to diffuse situations and avoid business closure/disruption.

Financial Reporting:

• I provided a detailed in depth analysis of the businesses financial performance and KPI’s to senior management, and made data backed decisions on business strategy on a weekly basis for 2 years.
• I influenced the pricing structure and strategy for a number of products/services

As a Community Lead, I was integral to elevating the UX at WeWork 12 Moorgate.

By managing the daily operation

• I reduced costs in our events budget by 17%
• I managed 4 major enterprise accounts

My key responsibilities were;

• Account Management and Client retention
• Logistic operations, Move-in Move-out
• Sales, Building Occupancy and lead conversion
• Event Management and Planning
• Building operations and facilities management
• Health & Safety and Building Security
• Stakeholder Management (Internal and external)

Sage Gateshead is an international music centre and renowned conference and event venue in the North East of England.

• I was responsible for coordinating the day to day operation of the Food and Beverage outlets, managing high volume in coordination with events and refined Brasserie service.
• I was responsible for the control of operational costs including labour and stock holding. By changing the staffing structure and daily operating procedures across the food and beverage outlets, I reduced our labour costs by over 15%, while maintaining our high performance standards.
• By building a strong rapport and understanding our suppliers' needs, I developed new business offerings and created a new revenue stream through bespoke events that were mutually beneficial for us and the supplier. Such as the relationship with Hepple Gin.
• I lead event planning and delivery, working in close coordination with the Conference and Events team and successfully delivered Large-scale events: