Joshua Beautyman
Peckham,Greater London
Summary
Motivated and detail-oriented administrative professional with experience supporting void property maintenance operations within a fast-paced housing environment, including experience working within government/public sector services. Skilled in contractor liaison, works order processing, operational record management, and supporting service delivery through effective communication and organisational skills. Able to work independently using initiative while also collaborating effectively with contractors, service managers, and internal teams to meet operational deadlines and maintain accurate records. I have a strong interest in process improvement, technology, AI, and operational efficiency, alongside a willingness to learn and continue developing professionally. I am interested in progressing into senior or managerial roles in the future and am open to undertaking further professional development, including ILM (Institute of Leadership and Management) training.
Overview
3
3
years of professional experience
Work History
Business Support Officer (Voids)
Southwark Council
2025.07 - 2026.05
- Supported void property maintenance operations across multiple Southwark borough areas (including Bermondsey, Rotherhithe, Walworth, Borough and Bankside, Dulwich, Camberwell, Peckham, and Nunhead) by liaising with electrical and building contractors, service managers, building surveyors, accommodation and lettings officers and internal DLO teams (clearance, pest control, asbestos, locksmiths, electricians) to assist with payment and contractor allocations, property access arrangements, administrative processes, and the management, tracking, and distribution of property keys across different borough areas.
- Raised and processed works orders using NEC Housing and allocated works through MRI Maintain for electrical testing, void clearances, locksmith works, repairs, contractor variations, and void specifications containing approximately 10–70 SOR codes, while appointing works for electricians and locksmiths through operative diaries.
- Gained on-site experience alongside service managers inspecting void properties, specifying required works, and producing Property Information Sheets (PIS) for Accommodation and Lettings teams prior to contractor allocation and work order creation.
- Contributed to void property turnaround operations, including works under the Aylesbury voids project, during a period in which active void properties were reduced by approximately 50% through supporting contractor allocations, work order processing, and payment-related administration.
- Raised void specifications, 3-day works (lock changes, clearance, and electrical works), contractor variations, and purchase orders with strong attention to detail and accuracy, while also providing contractors, DLO teams, and service managers with property addresses, work order references, PO numbers, keysafe information, and access arrangements through operational email communication and standardised templates.
- Maintained detailed operational records including PRN (Property Reference Number) updates, full property address tracking for over 1,000 void properties, work orders, contractor allocations, keysafe information, and property access records using Microsoft Excel, Microsoft Teams, and Microsoft Lists.
- Updated and maintained void property tracker information relating to leaks from above, roofing issues, pest control matters, asbestos-related updates, and property status changes including when void properties were handed back to Lettings.
- Communicated urgent information regarding active property leaks after receiving updates from the damp and mould team, ensuring the correct department and relevant service manager were informed for further action.
- Built effective working relationships with contractors including Cratus, BCS, E&E, GC Construction Ltd, SER, Sandersons, and Armina while supporting contractor allocations for electrical testing, maintenance works, and void property repairs, occasionally taking contractor location and travel time between properties into account to support logistical planning and operational efficiency.
- Participated in meetings regarding void management processes and systems such as Plentific, raising questions around contractor variation controls and the implementation of manual codes for unspecified Schedule of Rates (SOR) items.
- Identified opportunities for workflow improvement and administrative efficiency, including exploring the potential use of AI-assisted tools to help streamline repetitive processes and variation order management.
- Liaised with electrical managers regarding higher-value electrical variations approaching or exceeding £1,500 to support review processes for potential full rewires and further remedial works.
Administrative / Customer Service Training
Southwark Council
2023.01 - 2023.01
- Shadowed administrative and customer service operations within Southwark Council.
- Observed the setup of project management workflows and operational flow charts.
- Attended meetings involving problem-solving discussions and technical issue resolution.
- Gained exposure to systems and software including Connect, NEC Housing, Microsoft Outlook, Microsoft Teams, and 8x8.
- Observed Technical Quality Officers (TQOs) during home visit operations and housing-related service processes.
Education
Fundamentals of Building AI Agents -
Coursera
2026-05
Python for Data Science, AI & Development -
Coursera
2026-05
Develop Generative AI Applications -
Coursera
2026-05
Cybersecurity Course -
Twin Training
2025-01
A-Levels - Mathematics, Physics, Computer Science, Chemistry
The Charter School East Dulwich
2024-01
<ul><li>GCSEs grades (9-1) (A</li><li>-U)</li></ul> - OCR Computer Science, OCR Physics B (Twenty First Century Science), AQA English Literature, OCR Chemistry B (Twenty First Century Science), Pearson Edexcel Mathematics, Pearson Edexcel Geography, OCR Biology B (Twenty First Century Science), AQA English Language, AQA Spanish, RSL Level 2 Certificate in Performance for Music Practitioners (Performing)
South Bank University Academy
2022-01
YCT - Chinese (Mandarin)
Confucius Institute Headquarters (HanBan) at Goodrich Primary School
2016-01
Skills
- Proficient in NEC Housing
- Proficient in MRI Maintain
- Proficient in Microsoft Excel
- Proficient in Microsoft Teams
- Proficient in Microsoft Lists
- Proficient in Outlook
- Strong organisational skills
- Strong administrative skills
- Ability to manage multiple tasks
- Ability to prioritise workloads
- Attention to detail
- Strong communication skills
- Stakeholder liaison skills
- Good problem-solving skills
- Good analytical skills
- Ability to work independently
- Ability to collaborate effectively
- Interest in process improvement
- Interest in workflow optimisation
- Interest in emerging technologies
- Basic coding knowledge in Python
- Basic coding knowledge in C
- Interest in technology
- Interest in AI
- Interest in digital systems
- Fast typing skills
- Accurate typing skills
Websites, Portfolios and Profiles
https://www.linkedin.com/in/joshua-beautyman-a113b5283/
References
Available on request
Timeline
Business Support Officer (Voids)
Southwark Council
2025.07 - 2026.05
Administrative / Customer Service Training
Southwark Council
2023.01 - 2023.01
Fundamentals of Building AI Agents -
Coursera
Python for Data Science, AI & Development -
Coursera
Develop Generative AI Applications -
Coursera
Cybersecurity Course -
Twin Training
A-Levels - Mathematics, Physics, Computer Science, Chemistry
The Charter School East Dulwich
<ul><li>GCSEs grades (9-1) (A</li><li>-U)</li></ul> - OCR Computer Science, OCR Physics B (Twenty First Century Science), AQA English Literature, OCR Chemistry B (Twenty First Century Science), Pearson Edexcel Mathematics, Pearson Edexcel Geography, OCR Biology B (Twenty First Century Science), AQA English Language, AQA Spanish, RSL Level 2 Certificate in Performance for Music Practitioners (Performing)
South Bank University Academy
YCT - Chinese (Mandarin)
Confucius Institute Headquarters (HanBan) at Goodrich Primary School