Joshua Barker

Responsibilities

• Overseeing daily station operations, ensuring a safe, efficient, and customer-focused environment.
• Leading and developing station staff, providing coaching, mentoring, and support to enhance performance and career growth.
• Ensuring compliance with safety regulations, operational standards, and retail agreements.
• Collaborating with internal teams and external stakeholders to improve station services and overall passenger experience.
• Service Disruption Management: Coordinated response during service disruptions, ensuring clear communication and assistance to passengers, minimizing inconvenience.
• Passenger Welfare: Prioritized passenger welfare by providing necessary assistance and support, enhancing the overall travel experience.

Key Achievements

• Wessex Star Award Winner in the Everybody Home Safe Everyday category - recognized for aligning closely with Network Rail's core safety values and demonstrating proactive leadership in creating a safe environment for all.
• Created a Diversity & Inclusion Network within the station, becoming a D&I Champion and successfully training and introducing five new D&I Champions.
• Serving as a Service Standard Coach and Facilitator, promoting a passenger-first culture and delivering in-station training to embed consistent high service standards.
• Empowered the team with decision-making autonomy in managing station entry, crowd control, and emergency response.
• Introduced cross-training programs, enhancing team flexibility and efficiency.
• Developed coaching plans for Step-Up Supervisors to support leadership transition.
• Took ownership of retail quarterly checks with Retail Business Partner, supporting safety and passenger-first values.
• Collaborated with the SSM Team on fire compliance, training two CSAs in Person Responsible fire compliance / Fire escapes and station fire extinguisher compliance.
• Championed First Aid Training Awareness, nominating 14 team members for training.

Responsibilities

• Reception Management, reviewing risk assessments, and delivering safety briefings.
• Providing clear, warm, and concise information to passengers.
• Responding professionally to incidents and emergency situations.

Key Achievements

• Delivered outstanding customer service and professional passenger support.
• Maintained high safety and compliance standards.
• Adapted to evolving procedures and contributed to improvement culture.

Responsibilities

• Oversaw daily operations, led 5 direct and 18 indirect reports, and ensured seamless high-quality dining experience.
• Managed SOP compliance, stock and financial performance, and HR duties.

Key Achievements

• Improved food stock control by 5%.
• Increased average weekly by £3k.
• Recruited, trained, and promoted 3 team members to management roles.

Responsibilities

• Oversaw operations across two venues, managing up to 50 team members and ensuring consistent delivery of customer experience, sales growth, and operational performance.

Key Achievements

• Achieved 5
• EHO safety compliance at both venues.
• Increased weekly sales by £8k through campaigns and promotions.
• Successfully launched Deliveroo and upgraded and trained staff on new till platform.
• Recruited and promoted 6 staff members to leadership roles.
• Led events serving up to 300 people with revenue up to £40,000.

Responsibilities

• Responsible for end-to-end customer journey, managing 10 direct reports, boosting F&B sales, and implementing operational efficiencies.

Key Achievements

• Achieved 5
• EHO safety compliance.
• Improved stock control by 1%.
• Increased TripAdvisor rating by 0.8%.
• Introduced tablet-based ordering system.
• Promoted 2 staff members to supervisor roles.
• Grew sales by 3% with new sprits / cocktails and themed weekend promotions.

Responsibilities

• Promoted from Duty Manager; responsible for 266-room hotel, £10m revenue, team leadership, retention, audits, and training initiatives.

Key Achievements

• Increased dinner satisfaction scores by 2%.
• Saved £22k in labour and reduced wastage.
• Maintained 5
• EHO ratings and 100% financial audits.
• Improved retention through onboarding checklist.
• Led school visits and supported cross-site management.