Joshua
Nuneaton,Warwickshire
Summary
Dedicated professional with expertise in time and task organisation, confidentiality assurance, and Microsoft Office suite proficiency. Demonstrates a strong understanding of IT ticketing systems and service desk handling, complemented by skills in hardware and software troubleshooting. Proven ability in cash handling, complaint management, and maintaining a positive attitude in challenging situations. Committed to leveraging these competencies to enhance operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
2nd Line IT Support Analyst
Proservia / Manpower LTD
Coventry, Warwickshire
2022.06 - 2024.05
- Managed data backups, ensuring information security.
- Maintained up-to-date knowledge of new technologies for better problem resolution.
- Tested new software applications before deployment.
- Optimised network performance with routine system checks.
- Provided technical support for improved user experience.
- Handled sensitive data, guaranteeing confidentiality.
- Installed software updates to improve system stability.
Sales Assistant
Peacocks
Bedworth, Warwickshire
2018.11 - 2022.06
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Trained new staff members, fostering a supportive working environment.
- Demonstrated products effectively leading to increased sales conversions.
- Collaborated effectively with team members to meet sales targets.
- Conducted inventory checks to manage stock levels accurately.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Senior Online Admin
GFinity PLC
Online, Online
2016.06 - 2018.11
- Provided excellent customer service, improved satisfaction levels.
- Maintained customer service standards, resolving any complaints.
- Answered calls and tickets to provide excellent customer service.
- Developed product knowledge for effective customer service.
- Assisted in training new hires, ensured seamless integration into the team environment.
- Maintained confidentiality of sensitive customer data as per GDPR guidelines.
Education
GCSEs - 5 A*-C's
Ash Green School and Arts College
Coventry 2010.09 - 2015.07
A-Levels - Level 3 Diploma and Extended Diploma in IT
Coventry College
Coventry 2016.09 - 2018.07
Certificate of Higher Education - STEM Science
Open University
Milton Keynes 2024.09 - 2025.07
Skills
- Time and task organisation
- Confidentiality assurance
- Microsoft office suite proficiency
- IT ticketing systems understanding
- Service desk handling
- Hardware and software troubleshooting
- Cash handling
- Positive attitude
- Complaint handling
- Complaint management
Timeline
Certificate of Higher Education - STEM Science
Open University
2024.09 - 2025.07
2nd Line IT Support Analyst
Proservia / Manpower LTD
2022.06 - 2024.05
Sales Assistant
Peacocks
2018.11 - 2022.06
A-Levels - Level 3 Diploma and Extended Diploma in IT
Coventry College
2016.09 - 2018.07
Senior Online Admin
GFinity PLC
2016.06 - 2018.11
GCSEs - 5 A*-C's
Ash Green School and Arts College
2010.09 - 2015.07