Joshua
Nuneaton,Warwickshire
Summary
Dedicated professional with expertise in time and task organisation, confidentiality assurance, and Microsoft Office suite proficiency. Demonstrates a strong understanding of IT ticketing systems and service desk handling, complemented by skills in hardware and software troubleshooting. Proven ability in cash handling, complaint management, and maintaining a positive attitude in challenging situations. Committed to leveraging these competencies to enhance operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
2nd Line IT Support Analyst
Proservia / Manpower LTD
Coventry, Warwickshire
06.2022 - 05.2024
- Managed data backups, ensuring information security.
- Maintained up-to-date knowledge of new technologies for better problem resolution.
- Tested new software applications before deployment.
- Optimised network performance with routine system checks.
- Provided technical support for improved user experience.
- Handled sensitive data, guaranteeing confidentiality.
- Installed software updates to improve system stability.
Sales Assistant
Peacocks
Bedworth, Warwickshire
11.2018 - 06.2022
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Trained new staff members, fostering a supportive working environment.
- Demonstrated products effectively leading to increased sales conversions.
- Collaborated effectively with team members to meet sales targets.
- Conducted inventory checks to manage stock levels accurately.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Senior Online Admin
GFinity PLC
Online, Online
06.2016 - 11.2018
- Provided excellent customer service, improved satisfaction levels.
- Maintained customer service standards, resolving any complaints.
- Answered calls and tickets to provide excellent customer service.
- Developed product knowledge for effective customer service.
- Assisted in training new hires, ensured seamless integration into the team environment.
- Maintained confidentiality of sensitive customer data as per GDPR guidelines.
Education
GCSEs - 5 A*-C's
Ash Green School and Arts College
Coventry 09.2010 - 07.2015
A-Levels - Level 3 Diploma and Extended Diploma in IT
Coventry College
Coventry 09.2016 - 07.2018
Certificate of Higher Education - STEM Science
Open University
Milton Keynes 09.2024 - 07.2025
Skills
- Time and task organisation
- Confidentiality assurance
- Microsoft office suite proficiency
- IT ticketing systems understanding
- Service desk handling
- Hardware and software troubleshooting
- Cash handling
- Positive attitude
- Complaint handling
- Complaint management
Timeline
Certificate of Higher Education - STEM Science
Open University
09.2024 - 07.2025
2nd Line IT Support Analyst
Proservia / Manpower LTD
06.2022 - 05.2024
Sales Assistant
Peacocks
11.2018 - 06.2022
A-Levels - Level 3 Diploma and Extended Diploma in IT
Coventry College
09.2016 - 07.2018
Senior Online Admin
GFinity PLC
06.2016 - 11.2018
GCSEs - 5 A*-C's
Ash Green School and Arts College
09.2010 - 07.2015
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